Samsung Electronics
2-1
Check the following before requesting a service from the Service Centre.
2. Troubleshooting
Symptom
Measure
The installed SmartThings app cannot access
the air conditioner.
∙
Make sure you have connected the air conditioner to a wireless router.
I cannot log in with my Samsung account.
∙
Try recovering your ID and password from the Samsung account page.
Adding
device(s)
A failure message appears
while adding devices..
∙
This may fail temporarily due to the distance from the router or some
interferences. Try again later.
I found a failure message in 0
to 1 percent of device addition
process.
∙
You can add device units only in AP search state.
Check that both the power LED and Wi-Fi setup LED are turned on.
Otherwise, press and hold the AP button for over 5 seconds to activate the AP
search.
∙
You cannot add any device without deleting it once the device has
already been added to the SmartThings app. To add the connected
device again, first remove it and then proceed with the process.
I found a failure message in
99 percent of device addition
process.
∙
If you are using a Samsung smartphone, the server may not be connected
temporarily. Turn off and on the power of the Wi-Fi Kit, launch the
SmartThings app again, and then try adding a device again.
∙
If your phone is not a Samsung product, check that you have entered
a wrong Wi-Fi password. Try adding devices again.
The app displays an
authorization failure before
pressing the user agreement
button.
∙
Check whether there are any Wi-Fi Kits already added to the SmartThings app.
When there are devices added, first remove them and try again.
The app displays an
authorization failure on the
user agreement screen.
∙
You must press the AP button within 1 minute. Try adding devices again.
The screen requests to
initialize the user account.
∙
This happens when the user has already added devices. Follow the instructions
provided in the SmartThings app.
The power LED and Wi-Fi connection LED are
blinking.
∙
The communication between the Wi-Fi Kit and indoor/outdoor units is
unstable. Check the communication cables for indoor and outdoor units or
check the central control option for indoor units.
After adding a device, the SmartThings app
displays the disconnection event.
∙
This happens when a device is being added to the server or it is temporarily
disconnected from the router. End the SmartThings app and then launch it
again.
The controls
of the
SmartThings
app do not
operate.
Are all three LED indicators
on the Wi-Fi Kit turned on?
∙
Reset the Wi-Fi Kit and then check it again.
Does only
Samsung Electronics
2-3
Ⓑ
-
7
The maximum wiring length for communication and power : 50 m (164 feet)
•
Tighten the
fix
ing screws to the PCB terminal with less than 6Nm torque. When the screws are tightened with more
than 6Nm torque, the screw thread will be damaged.
5. Start the Wi-Fi kit.
When the Wi-Fi kit is turned on, all the lamps are turned on until system operates.
After the system operates, tracking is performed automatically.
6. Perform the tracking.
❋
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Fi kit recognize that they are connected to the Wi-Fi kit. To monitor or control the system air conditioner with
Wi-Fi kit, tracking should be performed.
When the Wi-Fi kit is turned on, the tracking is performed automatically. During the tracking, the lamp of
the Wi-Fi kit (
) (
) blinks.
If the tracking is completed but the lamp (
) blinks, it means the Wi-Fi kit does not
fi
nd connected indoor units. In
this case, check whether the connection of communication cable between indoor unit and outdoor unit is correct or is
a
�
ected by noise.
If the c
onfigu
ration of indoor unit or outdoor unit is changed, tracking should be performed again manually by pressing
the button (SW3) inside the Wi-Fi kit. (
Ⓑ-
)
•
Set the OnO
�
controller of indoor units to 'Use' in the option setting to control indoor units through the Wi-Fi kit. If
the OnO
�
controller is set to 'Disuse', the indoor units cannot be controlled with the Wi-Fi kit.
•
When the tracking is completed correctly, the process which connects the wired/wireless router to the Wi-Fi kit is
required to control indoor units by a mobile phone. For this process, refer to the 'Starting Samsung Smart Home
App' in Page 11.
•
When the tracking is completed correctly, the lamp (
) is turned on until the process which connects the wired/
wireless router to Wi-Fi kit is completed.
CAUTION
NOTE
CAC Wifi APP-NA_IBIIM_EN_DB68-05417A-00.indd 7
2015-02-27 오후 4:09:22
)
7
t
G
F
L
AWG
mm
2
mm
2
mm
t
Φ
D
G
E
F
W
L
22~16
0.25~
1.65
1.5
3
0.7
3.8 10.0 4.5
6.5
6.0 21.2
The maximum wiring length for communication and power : 50 m (164 feet)
•
Tighten th
e fi
xing screws to the PCB terminal with less than 6Nm torque. When the screws are tightened with more
than 6Nm torque, the screw thread will be damaged.
5. Start the Wi-Fi kit.
When the Wi-Fi kit is turned on, all the lamps are turned on until system operates.
After the system operates, tracking is performed automatically.
6. Perform the tracking.
❋
-
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Fi kit recognize that they are connected to the Wi-Fi kit. To monitor or control the system air conditioner with
Wi-Fi kit, tracking should be performed.
When the Wi-Fi kit is turned on, the tracking is performed automatically. During the tracking, the lamp of
the Wi-Fi kit (
) (
) blinks.
If the tracking is completed but the lamp (
) blinks, it means the Wi-Fi kit does not
fi
nd connected indoor units. In
this case, check whether the connection of communication cable between indoor unit and outdoor unit is correct or is
a
�
ected by noise.
If the con
figu
ration of indoor unit or outdoor unit is changed, tracking should be performed again manually by pressing
the button (SW3) inside the Wi-Fi kit. (
Ⓑ-
)
CAUTION
NOTE
appear on the
display of the Wi-Fi Kit?.
∙
Make sure you have entered the correct Wi-Fi password when adding a device.
∙
Check the router status.
Is the
indicator blinking?
∙
Check that the wireless router is connected to the Internet.
Are all LED indicators on the
Wi-Fi Kit blinking?
∙
This indicates a Wi-Fi Kit malfunction. Contact the Samsung service centre.
Is the
Samsung Electronics
2-3
Ⓑ
-
7
The maximum wiring length for communication and power : 50 m (164 feet)
•
Tighten the
fix
ing screws to the PCB terminal with less than 6Nm torque. When the screws are tightened with more
than 6Nm torque, the screw thread will be damaged.
5. Start the Wi-Fi kit.
When the Wi-Fi kit is turned on, all the lamps are turned on until system operates.
After the system operates, tracking is performed automatically.
6. Perform the tracking.
❋
-
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W
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Y
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g
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a
r
T
Fi kit recognize that they are connected to the Wi-Fi kit. To monitor or control the system air conditioner with
Wi-Fi kit, tracking should be performed.
When the Wi-Fi kit is turned on, the tracking is performed automatically. During the tracking, the lamp of
the Wi-Fi kit (
) (
) blinks.
If the tracking is completed but the lamp (
) blinks, it means the Wi-Fi kit does not
fi
nd connected indoor units. In
this case, check whether the connection of communication cable between indoor unit and outdoor unit is correct or is
a
�
ected by noise.
If the c
onfigu
ration of indoor unit or outdoor unit is changed, tracking should be performed again manually by pressing
the button (SW3) inside the Wi-Fi kit. (
Ⓑ-
)
•
Set the OnO
�
controller of indoor units to 'Use' in the option setting to control indoor units through the Wi-Fi kit. If
the OnO
�
controller is set to 'Disuse', the indoor units cannot be controlled with the Wi-Fi kit.
•
When the tracking is completed correctly, the process which connects the wired/wireless router to the Wi-Fi kit is
required to control indoor units by a mobile phone. For this process, refer to the 'Starting Samsung Smart Home
App' in Page 11.
•
When the tracking is completed correctly, the lamp (
) is turned on until the process which connects the wired/
wireless router to Wi-Fi kit is completed.
CAUTION
NOTE
CAC Wifi APP-NA_IBIIM_EN_DB68-05417A-00.indd 7
2015-02-27 오후 4:09:22
)
7
t
G
F
L
AWG
mm
2
mm
2
mm
t
Φ
D
G
E
F
W
L
22~16
0.25~
1.65
1.5
3
0.7
3.8 10.0 4.5
6.5
6.0 21.2
The maximum wiring length for communication and power : 50 m (164 feet)
•
Tighten th
e fi
xing screws to the PCB terminal with less than 6Nm torque. When the screws are tightened with more
than 6Nm torque, the screw thread will be damaged.
5. Start the Wi-Fi kit.
When the Wi-Fi kit is turned on, all the lamps are turned on until system operates.
After the system operates, tracking is performed automatically.
6. Perform the tracking.
❋
-
i
W
o
t
d
e
t
c
e
n
n
o
c
s
e
c
i
v
e
d
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T
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c
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v
e
d
e
h
t
h
c
r
a
e
s
n
a
c
u
o
Y
:
g
n
i
k
c
a
r
T
Fi kit recognize that they are connected to the Wi-Fi kit. To monitor or control the system air conditioner with
Wi-Fi kit, tracking should be performed.
When the Wi-Fi kit is turned on, the tracking is performed automatically. During the tracking, the lamp of
the Wi-Fi kit (
) (
) blinks.
If the tracking is completed but the lamp (
) blinks, it means the Wi-Fi kit does not
fi
nd connected indoor units. In
this case, check whether the connection of communication cable between indoor unit and outdoor unit is correct or is
a
�
ected by noise.
If the con
figu
ration of indoor unit or outdoor unit is changed, tracking should be performed again manually by pressing
the button (SW3) inside the Wi-Fi kit. (
Ⓑ-
)
CAUTION
NOTE
indicator blinking?
∙
The Wi-Fi Kit is not connected to the indoor unit(s) normally.
Contact the Samsung service centre.
The SmartThings app displays the error
number, 628.
∙
This indicates a communication error between the indoor unit(s)
and Wi-Fi Kit. Check the connection of the communication cables
(F1, F2).
2-1 Summary
