Samsung 55LS03 E-Manual Download | Manualshive

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Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Centre.

Picture Issues

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings Support Device Care Self Diagnosis Picture Test

Try Now

Before you review the list of problems and solutions below, use

Picture Test

to determine if the problem is caused

by the TV.

Picture Test

displays a high definition picture you can examine for flaws or faults.

The problem

Try this!

Flickering and Dimming

If your TV is flickering or dimming sporadically, you may need to disable some of the energy
efficiency features.

Disable

Ambient Light Detection

,

Energy Saving Mode

,

Motion Lighting

or

Contrast

Enhancer

.

•

Settings

General

Eco Solution

Ambient Light Detection

•

Settings

General

Eco Solution

Energy Saving Mode

•

Settings

General

Eco Solution

Motion Lighting

•

Settings

Picture

Expert Settings

Contrast Enhancer

Run

Picture Test

. When the tested image quality is normal, check the signal of the

connected device.

•

Settings

Support

Device Care

Self Diagnosis

Picture Test

Component Connections
and Screen Colour

If the colour on your TV screen is not correct or the black and white colours are off, run

Picture Test

.

•

Settings

Support

Device Care

Self Diagnosis

Picture Test

If the test results indicate that the problem is not caused by the TV, do the following:

When using the One Connect, confirm that its video input connectors are connected to the
correct external device video output connectors.

When using the component cable, confirm that the green (Y), blue (Pb) and red (Pr) jacks are
plugged into their proper connectors.

For more information about how to connect an external device, run

Connection Guide

.

•

Source

Connection Guide

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Summary of Contents for 55LS03

Page 1: ...ve more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Menu Learning Screen link below Menu Learning Screen Link ...

Page 2: ...ss 55 Using the Apps Service 59 Using the Gallery App 60 Using the SmartThings App 61 Using the e Manual 64 Using the Internet 65 Playing pictures video music 71 Using Bixby TV Viewing 75 Using the Guide 77 Recording Programmes 79 Setting Up a Schedule Viewing 81 Using Timeshift 81 Buttons and functions available while recording a programme or Timeshift 83 Using the Channel List 84 Editing channel...

Page 3: ...ted Resolutions 144 Supported Resolutions for Video Signals 146 Read Before Using Bluetooth Devices 147 Suffix Parental Rating Thailand only 148 Licences Troubleshooting Picture Issues 149 Testing the picture Sound and Noise Issues 153 Testing the sound Channel and Broadcast Issues External Device Connectivity Issues Network Issues Anynet HDMI CEC Issues Remote Control Issues Recording Issues Apps...

Page 4: ...ernet There is No Sound or the Speakers are Making Odd Sound 193 When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 200 When the remote control does not work Updating the Software 205 Updating the latest TV s software Accessibility Guidance Menu Learning Screen 212 Using the Remote control 214 Using the accessibility menu 218 Using the TV with Voice Guid...

Page 5: ...ck the HDMI port name of the purchased product s model Video Device HDMI Smartphone Screen Sharing Smart View SmartThings Apple AirPlay NFC on TV Tap View PC HDMI Screen Sharing Wireless Apple AirPlay Input Device Remote control Keyboard Mouse USB Gamepad Bluetooth Device Game Console HDMI External Storage USB Flash Drive Hard Disk Drive HDD Using HDMI Troubleshooting you can check the connection ...

Page 6: ...Connecting an Antenna Aerial You can connect an antenna cable to your TV An antenna connection is not necessary if you connect a cable box or satellite box Depending on the model or geographical area 6 ...

Page 7: ...ettings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues in Troubleshooting Use a CAT 7 STP type cable for the connection Shielded Twisted Pair The TV will not be able to connect to the Internet if your network speed is below 10 Mbps This function may not...

Page 8: ...elect your wireless network Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area If no wireless access point is found select Add Network at the bottom of the list and enter the network name SSID If your wireless access point has a WPS or PBC button select Use WPS at the bottom of the list and then push the WPS or PBC button...

Page 9: ...ting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorised third party custom controller is in...

Page 10: ...iew To turn off Screen Sharing Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay The screen sharing function Smart View Apple AirPlay on your mobi...

Page 11: ...pears on the TV 4 Watch the Multi View or mobile device s screen on the TV screen The displayed TV screen may differ depending on the model This function enables mirroring Smart View by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap away from the TV screen and bezel corners It may be scratched or broken to the TV or mobile device screen We recommend using yo...

Page 12: ...utputs from the TV speaker not from the receiver or Soundbar The following menus can be set by pressing the down directional button on the TV s remote control When you press the Select button while running Multi View the focused screen is viewed in the full screen Select Content Selects content to be displayed on the left screen Press the down directional button on the TV screen Available content ...

Page 13: ...Data Card USB devices may not work properly due to interferences among the USB ports or the wireless network may not work properly due to interferences from the peripherals and surroundings In this case use a USB extension cable to connect a large mobile dongle to a USB port Channel Bound Apps is not available when you set up mobile network If you have any problems using online services please con...

Page 14: ...name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 14 ...

Page 15: ...video signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and ...

Page 16: ...ata Backup folder on the TV to a Samsung mobile device How to Use ADB Auto Data Backup 1 ADB Auto Data Backup Registration First register the TV using the USB Backup app and then select a USB storage device or an external hard disk drive connected to the TV The ADB Auto Data Backup folder is automatically created on the selected storage device Then select folders from your mobile device s gallery ...

Page 17: ...the device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an exte...

Page 18: ... can add the port of an external device to the Home Screen for quick switching Using additional functions You can use the following features on the Source screen Remote Access Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using Remote Access Connection Guide Displays device connection instructions For more information about the Connection Guide...

Page 19: ...ion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardised by the IEEE Use a cable shorter than 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPort ports i...

Page 20: ...menu Settings Sound Sound Output Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 channel broadcasts Connection notes for computers For the re...

Page 21: ...ice s user manual The mobile device and your Smart TV must be connected to each other on the same network Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model The video or audio may stop intermittently depending on network conditions When sharing content with other netw...

Page 22: ...nd Peripherals You can control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote 22 ...

Page 23: ...P code etc When you press the button and then select TTX MIX from the pop up list the TTX menu appears For more information refer to Teletext Feature If the Colour Button appears with a number strip on the screen select the Colour Button and then select a specific colour by using the directional button up down left right Use this to access additional options that are specific to the feature in use...

Page 24: ...ton This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does ...

Page 25: ...About the Samsung Smart Remote The Frame Learn about the buttons on the Samsung Smart Remote that comes with The Frame 25 ...

Page 26: ...r a numeric value Use to change the channel enter a PIN enter a ZIP code etc When you press the button and then select TTX MIX from the pop up list the TTX menu appears For more information refer to Teletext Feature Colour button When pressed coloured buttons appear on the screen Use this button to access additional options that are specific to the feature in use To immediately set Brightness whil...

Page 27: ... app indicated by the button This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible e...

Page 28: ...About the Samsung Smart Remote The Sero Learn about the buttons on the Samsung Smart Remote that comes with The Sero 28 ...

Page 29: ...IP code etc When you press the button and then select TTX MIX from the pop up list the TTX menu appears For more information refer to Teletext Feature If the Colour Button appears with a number strip on the screen select the Colour Button and then select a specific colour by using the directional button up down left right Use this to access additional options that are specific to the feature in us...

Page 30: ...area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not support HDMI CEC Anynet you must configure universal remote control for th...

Page 31: ... and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area For more information about the Samsung Smart Remote refer to About the Samsung Smart Remote For more information about the Samsung Smart Remote that comes with The Frame refer to About the Samsung Smart Remote The Frame For more ...

Page 32: ... Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause signals from the remote control to be transmitted improperly The TV memorises both the external ...

Page 33: ...y not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote control may not wor...

Page 34: ...y in the Internet app and Remote Access function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List If your device was not detected position the keyboard close to the TV and then selec...

Page 35: ...y Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in the menu may differ depending on...

Page 36: ...the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommend text Options Predict Next Character The image on your TV may differ from the image above depending on the model and geographical area 1 Recommend text When you type a word you want to use as a search term this function displays related sugges...

Page 37: ...xt characters predicted to be typed are displayed You can use the directional buttons on the remote control to select one Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say...

Page 38: ...t be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information Without giving consent you cannot use the additional features and services You can view the entire text of the Terms Privac...

Page 39: ...ser manual embedded in your TV Intelligent Mode In Intelligent Mode the TV recognises and analyses the surroundings noise the content and your usage patterns to provide the best viewing experience To turn Intelligent Mode on or off press the Select button To set the detailed options press the up directional button and then select Intelligent Mode Settings This function is supported only in QLED TV...

Page 40: ...nal button and then select Go to Game Mode Settings For more information about Game Mode refer to Setting the Viewing Environment for External Devices This function is only available when an external input source is being used Subtitle You can watch TV broadcasts with subtitles To activate deactivate the Subtitle function press the Select button To run Accessibility Shortcuts press the up directio...

Page 41: ...on the TV screen To change the Contrast Enhancer setting press the Select button Digital Output Audio Format You can select an output format for digital audio Note that the Dolby Digital option is only available via HDMI eARC for external devices that support the Dolby Digital format Colour Space You can set the spectrum of colours on the TV screen To change to a colour space that you want press t...

Page 42: ...V must be connected to the Internet For more information refer to Using the Apps Service 5 Ambient Mode You can enhance your living space with decorative content that matches the surroundings or view essential real time information such as weather time and news on the TV screen when you are not watching TV To return to the TV mode press the button in Ambient Mode To shut off the TV press the butto...

Page 43: ...u want to be notified about When you select Allow sound notifications are displayed with a notification sound Privacy Choices You can view and set the privacy policy for Smart Hub and various other services 7 Universal Guide Universal Guide is an app that allows you to search for and enjoy various content such as TV shows dramas and movies in one place Universal Guide can recommend content tailore...

Page 44: ... area 8 Moving an item on the Home Screen Move the focus to the app you want to move press and hold the Select button on the remote control and then select Move in option menu Move the app to the desired position by pressing the left or right directional button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide pres...

Page 45: ...torun Last App is set to On the last used app is automatically run when you turn on the TV You can also turn this function on or off Press the Select button at the current menu This function may not be supported depending on the app Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device Care Self Diagn...

Page 46: ...cy Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the TV and the Samsung website Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Creating a new account Settings General System Manager Samsung Account Create Account Sign up for a Samsung acco...

Page 47: ...to your account automatically whenever you turn on the TV click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Samsung Cloud storage When resetting or replacing the TV you can also restore its settings with the backed up settings Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settin...

Page 48: ...select Ambient Mode If you use a remote control other than the Samsung Smart Remote there may be restrictions to entering Ambient Mode When you select Ambient Mode The Sero rotates into Landscape and then enters the Ambient Mode Ambient Mode browser screen Featured Routine Special Edition Mood Relaxation Décor My Album Info Artwork The image on your TV may differ from the image above depending on ...

Page 49: ...f Reset All Photos Resets the photos imported from your mobile device or Samsung Cloud This function may not be supported depending on the model 3 TV You can enter the TV viewing screen 4 Selecting a content category You can select your preferred content and background for the Ambient Mode screen You can use the SmartThings app on your mobile device to select the desired content and then change th...

Page 50: ...may not be supported depending on the geographical area Artwork Allows you to select content such as world famous photos and artwork Background Theme Allows you to select a background theme provided by Samsung Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission and optimis...

Page 51: ...This function may be a delay in image transmission and optimisation depending on network conditions Shadow Effects Applies a shadow effect that you select to the content This function may not be supported depending on the content Brightness Adjusts the brightness of the content Saturation Adjusts the saturation of the content Colour Tone Adjusts the colours of the content Red Tone Green Tone Blue ...

Page 52: ...u must enter the IP address of the remote PC or select a saved profile Enter a correct user name and password and select a correct protocol If there is any computer that can be accessed via the same network the found IP and protocol are displayed To register a frequently used PC move the focus to Manage User Profiles and then press the Select button When a pop up window appears select Add and then...

Page 53: ... any media content in a folder For more information about playing multimedia content refer to Playing pictures video music To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click ...

Page 54: ...ss is additionally supported as well as Samsung Pass Setting Samsung Pass or Remote Access Pass Set Samsung Pass or Remote Access Pass to Use in Source Remote Access Run the Remote Access browser Additionally select Office 365 or Add Cloud Service Internet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devic...

Page 55: ...ed The default apps may differ depending on the geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to download new...

Page 56: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 57: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 58: ...Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You can rate an app on the View Details screen 7 Automatically...

Page 59: ...ations To use the Gallery app you must be signed in to your Samsung account that uses the Samsung Cloud To use this function the PIN number is required 1 Open category Move to at the top left of the screen using the directional buttons on the remote control to view by category the content synchronised with the Samsung Cloud 2 View Daily View Monthly Sort the content by day or month 3 Samsung Accou...

Page 60: ...he SmartThings app installed on them You can receive notifications about the statuses of your connected devices To use this function you must be logged in to your Samsung account This function may not be supported depending on the model or geographical area 1 Location selection list Press the Select button to identify all connected devices or the devices specific to a location 2 Samsung Account Go...

Page 61: ...ed on the server Please refer to the user guide of the SmartThings app on your mobile device for more details Controlling your TV with the mobile SmartThings app You can register your TV and use some features of the TV through the SmartThings app on your mobile device Using the e Manual Control and read the manual embedded in your TV Launching the e Manual Settings Support Open e Manual You can vi...

Page 62: ...ect an item from the search results to load the corresponding page 2 Site Map It displays the lists for each item in e Manual 3 Index Select a keyword to navigate to the relevant page This function may not be supported depending on the model or geographical area 4 Moving to FAQ You can find the troubleshooting of the selected symptom 5 Recently Viewed Topics Select a topic from the list of recentl...

Page 63: ...n Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 Link Access an underlined topic referred to on an e Manual page immediately 63 ...

Page 64: ...iffer from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Internet Internet Menu Samsung Pass Settings With Samsung Pass you can log in the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering your ID and p...

Page 65: ... TV For more information refer to Read Before Playing Photo Video or Music Files Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following functions on the media content list screen of a storage device 1 Filter By Filters the media content by type of media 2 Sort By Sorts the content list by Title Date or Channel This funct...

Page 66: ...ppears on the screen select Browse to easily move to the list of multimedia content stored on the device If a USB device that contains the content you want to play is already connected to the TV select the USB device in the Source screen 3 Select a content item to play from the list The selected content is played Listening to your mobile device sound through the TV speaker using Sound Mirroring 1 ...

Page 67: ...e Station Launcher 2 After Install add to home Now Tune Station App Icon will show on Home Screen When you select the Tune Station App icon in Home Screen app will be launched in full screen and all Music files will be loaded if USB is attached to TV Launching Tune Station You can launch Tune Station in following ways 1 Select Music files on USB storage device or hard disk drive attached to TV On ...

Page 68: ...section move up the focus on the playback bar and then select one of the five thumbnails This function may not be supported depending on the file format Stop Stop the contents being played Previous Next Displays the previous or the next multimedia content file Rewind Fast Forward Rewinds or fast forwards the multimedia content To increase the rewind or fast forward speed up to 3 times faster than ...

Page 69: ...ew When this function is started the rotation starts in a short time When 360 Auto Rotation is focused press the Select button to change to the following modes General Dynamic Natural This function is only available when 360 Mode is selected When 360 Auto Rotation is activated automatic adjustment is followed The adjustment position may differ depending on the image The video s viewing angle is ma...

Page 70: ...mage file in the USB device the slide show is not played Slideshow Effect Applies transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music...

Page 71: ...Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Continue speaking The appropriate distance between user and the Samsung Smart Remote is 1 5 m For more information on how to use this function refer to Voice Recognition Issues This function is not supported in TU8 series Q60T The Frame The Serif and The Sero Starting Bixby using buttons on the Samsung Smart...

Page 72: ...ou can delete a voice ID after selecting My Profile When the voice ID is deleted its icon also disappears If you are signed out of your Samsung account select My Profile to sign in 2 Tutorials The popup window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in B...

Page 73: ...an permit or prohibit Bixby from utilising your personal information when you are using Bixby services 4 Recommended commands Displays recommended commands you can use to control the TV with Bixby given the current context If you do not want to see the recommended commands set Voice Hint to Off Settings General Voice Voice Hint 5 All Services You can learn the voice commands that let you use Bixby...

Page 74: ...our Service Provider is not completed you can complete it using Reset Settings General Reset Try Now Service provider settings in initial setup may not be supported on geographical area To use the voice text input function and the search function you must consent to provisions allowing third parties to collect and use your voice data To use the Bixby function you must Agree to Smart Hub s Terms of...

Page 75: ...information choose a programme to watch and set up a schedule viewing or recording To view the Guide while watching TV press the Channel on the Samsung Smart Remote or press the GUIDE button on the standard remote control To see information about analogue channels and use the analogue channel functions of the Guide you must finish the service provider settings in initial setup Service provider set...

Page 76: ...t be supported depending on the model or geographical area Cancel Scheduled Viewing Cancel Scheduled Recording You can cancel scheduled viewings or recordings This function may not be supported depending on the model or geographical area View Details You can see detailed information about the selected programme The information may differ or may not be provided depending on the broadcast signal To ...

Page 77: ...nt Recording Select a live programme from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Recording Select a programme scheduled to be broadcast press the Select button and then select Schedule Recording to set up a scheduled recording of the scheduled programme Using the instant and schedule recording options while wat...

Page 78: ...at once using Schedule Recording and Schedule Viewing Edit You can set the start and end times for a schedule recording You can set the start time up to 10 minutes before the programme starts and the end time up to 10 minutes after the programme ends Delete You can delete scheduled recordings View Details You can view detailed information about scheduled recordings Viewing recorded programmes Live...

Page 79: ...ing Configure the TV to show a specific channel or programme at a specific time and date The appears next to programmes that have been configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Settings General System Manager Time Clock Using the schedule viewing options from the guide screen On the Guide screen select a programme you would like to view press...

Page 80: ... the geographical area Setting the schedule Viewing Time Live TV Schedule Manager Live TV Recordings Schedules You can change scheduled viewing information or cancel scheduled viewings You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries The menus may not appear depending on the model or geographical area Edit You can set the start time of a scheduled viewing If you...

Page 81: ...e recording a programme or Timeshift Review available buttons and functions of how they are used while recording a programme or Timeshift This function may not be supported depending on the model or geographical area The available buttons and functions may differ with the functions When you press the down directional button the control bar appears and the following options are available Pause Play...

Page 82: ...ording Stop Timeshift Ends the recording or Timeshift function Record You can switch from the Timeshift function to the recording function When switching to the recording function you can include the content recorded by the Timeshift function in the new recording This function is only available when the Timeshift function is running Edit Recording Time You can set for what period of time the progr...

Page 83: ...et you can watch popular programmes or highlights for each theme through a virtual channel at any time As with regular channels the TV provides the daily programme schedules for Samsung TV Plus This function may not be supported depending on the model or geographical area Favourites Displays Favourites 1 to Favourites 5 It displays only the favourites list that includes the favourite channel Chann...

Page 84: ...ettings Broadcasting Apply Channel Lock to On For more information about how to set your password refer to Setting up a password Rename channel After selecting a channel to change in Edit Channels select Rename channel to change the channel name You can rename only one channel at a time This function is only available for analogue broadcasts Change Number After selecting a channel to change in Edi...

Page 85: ...ist 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add Channels to add the selected channel in the Favourites list Select Favourites 1 Favourites 5 on the Edit Channels screen and the following functions are available Add Channels In the channel list select one or more channels to add in the favourites list and then select...

Page 86: ...g Settings Auto Tuning This function may not be supported depending on the model or geographical area If the TV is connected to a cable box or satellite box you do not need to do this The DVB T2 system may not be supported depending on the geographical area The Auto Tuning Settings may not appear depending on the model or geographical area Selecting the cable network search option Settings Broadca...

Page 87: ...TV on and scan channels automatically This function may not be supported depending on the model or geographical area The Auto Tuning Settings may not appear depending on the model or geographical area Checking digital channel signal info and strength Settings Support Device Care Self Diagnosis Signal Information Try Now If your TV is attached to a separate over the air antenna you can use the sign...

Page 88: ...unction may not be supported depending on the model or geographical area This function is useful for controlling what programmes children can watch on the TV based on their ratings Programme Rating Lock does not however block programmes originating from external sources such as Blu ray players DVD players or USB files Every time you access Programme Rating Lock you must enter the security PIN You ...

Page 89: ...turer of CICAM and information of CAS Conditional Access System CICAM PIN Manager Manage Common Interface Common Access Module CICAM PIN Save PIN or change stored PIN and then set other PIN options This function may not be supported depending on the model or geographical area Descramble Mode CAM video transcoding Configures the setting to transcode the video codec from the CAM automatically Turn i...

Page 90: ...ng analogue channels Settings Broadcasting Expert Settings Manual Tuning Analogue Channel Tuning Select New and configure Programme Colour System Sound System Channel and Search to scan for analogue channels Then select Store to store the scanned channels in the TV This function is only available for analogue broadcasts Channel mode P pogramme mode When tuning is complete the broadcasting stations...

Page 91: ...Enabling Disabling Edit Channel Numbers Settings Broadcasting Expert Settings Edit Channel Numbers Use this to change channel number When channel number is changed channel information is not updated automatically This function may not be supported depending on the model or geographical area Changing teletext language Settings Broadcasting Expert Settings Teletext Language Settings Teletext Languag...

Page 92: ...anguage Settings You can change the audio language you want to hear The available language may differ with the broadcast Audio Format You can change the audio format you want to hear The supported audio format may differ with the broadcast programme This option is only available on digital channels Showing TVkey Interface menu Settings Broadcasting Expert Settings TVkey Interface You can use the f...

Page 93: ... is supported only in QLED TV except for Q60T model The Frame The Serif and The Sero Intelligent Mode Improves your viewing experience by recognising your content usage patterns and the environment around your TV Adaptive Picture Optimises brightness and provides the best picture quality in real time based on the lighting condition and the content you re viewing This function may not be supported ...

Page 94: ...atching TV The TV analyses your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source This function is only available when the sound output of the TV is set to TV Speaker This function may not be supported by some apps or external devices This function s operation affects Auto Volume function but it does not work the other ...

Page 95: ...s Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it is The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching FILMMAKER MODE may look darker than other picture modes You can change FILMMAKER MODE to a different Picture Mode Ho...

Page 96: ...o On the screen appears darker than when it is Off Local Dimming This function may not be supported depending on the model or geographical area Controls the brightness of individual areas on the screen to maximise contrast automatically Contrast Enhancer Try Now Film Mode Try Now This function is only available when the input signal is TV AV Component 480i 576i 1080i or HDMI 1080i Colour Tone Try ...

Page 97: ...me Mode is set to On some functions are not available To use a different external device on the same port remove the game console connection set Game Mode to Off and then connect the external device to the port The Game Mode functions used for Nintendo Switch are subject to change without prior notice Setting the Game Mode details Settings General External Device Manager Game Mode Settings These f...

Page 98: ...y or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals Using HDMI black level Settings General External Device Manager HDMI Black Level Try Now Use HDMI Black Level to adjust the black level to compensate for low blac...

Page 99: ...he 4 3 or Fit to screen mode The supported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV via a Component connector or an HDMI connector This function may not be supported depending on the model or geographical area Fit to screen Try Now Fitting the picture to the...

Page 100: ...e following settings Balance Try Now Equaliser Try Now This function is not available when the Adaptive Sound function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify The name and properties of this function may appear differently depending on the connected external device HDMI eARC Mode You can connect an audio device that supports eARC...

Page 101: ... devices Set to On if the audio device connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto Auto Volume Try Now Automatically adjusts the sound to a certain level when changing channels or switching to another external input Sound Feedback Try Now Reset Sound Try Now Standard aud...

Page 102: ...tion refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI or optical cable This function is available only in some Samsung TVs and Soundbars released in 2020 Refer to the sound bar s user manual when connecting it to the TV Listening to the TV through Bluetooth devices Settings Sound Sound Output Bluetooth Speaker List You can connect Blue...

Page 103: ...urround sound configurations with or without a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the TV Surround sound configurations with a sou...

Page 104: ...me Clock Clock Mode Auto This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected antenna The accuracy of the time information received may differ with the channel and signal If you get your TV signal from a cable broadcast receiver set top box or a satellite receiver satellite set top box connected to an HDMI or Component port you mu...

Page 105: ...ttons on the remote control Using the sleep timer Settings General System Manager Time Sleep Timer You can use this function to automatically shut off the TV after a pre set period of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes This function may not be supported depending on the model or geograp...

Page 106: ...ght or dark level you can select Minimum Brightness to manually adjust the minimum screen brightness This function is not available when the Adaptive Picture function is turned on Minimum Brightness Try Now When Ambient Light Detection is turned on you can manually adjust the minimum brightness of the TV screen This function acts only when the value is less than the setting in Settings Picture Exp...

Page 107: ...onnect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto update Try Now If the TV is connected to the Internet you can have the...

Page 108: ... to Off or muted the voice guide for Accessibility Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this function set Voice Guide to O...

Page 109: ...on Volume Adjusts the audio description volume The TV screen is turned off but audio continues Settings General Accessibility Picture Off Turn off the TV screen and provide only sound to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on This function may not be supported depending on the ge...

Page 110: ...rea Enlarging the font for the visually impaired Settings General Accessibility Enlarge Try Now You can enlarge the size of the font on the screen To activate set Enlarge to On Learning about the remote control for the visually impaired Settings General Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn the positions of the buttons on the remote...

Page 111: ...les use the sub title feature of the DVD or Blu ray player and the player s remote control Subtitle Turns on or off the subtitle Subtitle Mode Sets the subtitle mode Subtitle Language Sets the subtitle language Spoken Subtitles Listen to an audio version of the subtitles Only available with broadcasts that provide this service Selecting the broadcasting subtitle language You can select the default...

Page 112: ... can zoom in the sign language screen when the programme you are watching provides it First set Sign Language Zoom to On and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings Try Now You can configure the operation speed of t...

Page 113: ... Amazon Alexa you can perform the following tasks on your TV Play back your favorite music Get the weather information Control smart home devices When Amazon Alexa is selected you can configure for Voice Wake up and Amazon Alexa Settings To use Amazon Alexa access the URL on the TV screen or scan the QR code with your computer or mobile device and then enter the authorisation code displayed on the...

Page 114: ...elect RETURN button Selecting Usage or Retail Mode Settings General System Manager Usage Mode Try Now You can set the TV for retail environments by setting Usage Mode to Retail Mode For all other uses select Home Mode Use Retail Mode only in a store With Retail Mode some functions are disabled and the TV settings automatically reset after a preset amount of time Managing External Devices Settings ...

Page 115: ...curity PIN and then select Reset All settings are then reset The TV turns off and on again automatically and displays the Initial Setup screen For more information on Reset refer to the user manual that came with the TV If you skipped some steps in the initial setup run Set Up TV Source up directional button TV up directional button Set Up TV and then configure the settings in the steps you skippe...

Page 116: ...ng Data Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running or when a recorded video is being played back An application on HbbTV may malfunction temporarily depending on the circumstances of the broadcast station or application provider An application on HbbTV usually operates only when ...

Page 117: ...t supported depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE slot To attach the CI CARD Adapter to the TV follow these steps 1 Insert the CI CARD Adapter into the two holes on the back of TV Please locate the two holes at the back of the TV above the C...

Page 118: ...CI Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMON INTERFACE slot as shown in the image below 118 ...

Page 119: ...d please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a CI or CI CARD from a local cable service provider When removing the CI or CI CARD carefully pull it out with your hands since dropping the CI or CI CARD may cause damage to it Insert the CI or CI CARD ...

Page 120: ...displayed To change the Teletext page On the Samsung Smart Remote Press the numeric button on the virtual numeric pad On the standard remote control Press the numeric button On the Samsung Smart Remote TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX MIX button the teletext mode changes in the order of Full TTX ...

Page 121: ...To undo press it again On the standard remote control On the standard remote control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon printed on a remote control button and then press the found button TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX ...

Page 122: ...LIST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the next Teletext page 3 CH Page Down Displays the previous Teletext page 5 INFO Reveal Conceal Displays or hides the hidden text answers to quiz games for example To display the normal screen press it ag...

Page 123: ... Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the current broadcast To undo press it again Typical Teletext page Part Contents A Selected page number B Broadcasting channel identity C Current page number or search indications D Date and time E Text...

Page 124: ... memory sticks are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100 MB of free space on the USB storage device Recording will stop if the available storage space falls below 50 MB while recording is in progress If the available storage space falls below 500 MB while both the ...

Page 125: ...ecording and Timeshift functions are in progress only the recording will stop The maximum amount of time available for the Timeshift function is 90 minutes The Timeshift function is not available for locked channels Time shifted videos are played according to the TV settings The Timeshift function may be terminated automatically once it reaches its maximum capacity The Timeshift function requires ...

Page 126: ...ervices may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your Internet connection and try ag...

Page 127: ...e operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently is limited Web browsing speed will differ with the network environment Embedded videos in a web pa...

Page 128: ... point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireless security protocols The TV only supports the f...

Page 129: ...cting an external hard drive use the USB HDD 5V 1A port We recommend that you use an external hard drive with its own power adapter Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognise some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 130: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 130 ...

Page 131: ...and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape aif aiff AIFF A...

Page 132: ...160 60 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 ...

Page 133: ...y Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 3840 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 pro...

Page 134: ...MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 QLED TV The Serif The Frame The Sero HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 Q60T model TU8 series V...

Page 135: ...0 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 60 60 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 60 60 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudio 6 Because the specifi...

Page 136: ...C codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 HEVC 8K is supported up to Level 6 1 AV1 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 o...

Page 137: ...9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60 Hz 16 9 Standard Custom This input signal is supported by Q800T series or higher The input ports for external devices may differ depending on the model and geo...

Page 138: ...ls for TU Series and Q60T model For less than 55 inch models Q80T model The Sero The Serif The Frame Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O For 55 inch or larger models QLED TV except for Q60T model The Serif The Frame Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 b...

Page 139: ...epth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O These specifications are supported for the HDMI 4 port Resolution 7680 x 4320p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 24 30 50 60 8 bit O O O O 10 bit O O O O These specifications are supported for the HDMI 4 port ...

Page 140: ...ing models For 55 inch or larger models QLED TV except for Q60T model The Serif The Frame Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz SCAN 1920 x 1080 120 Hz 135 000 120 000 297 000 progressive 2560 x 1440 120 Hz 150 000 120 000 495 000 progressive 3840 x 2160 60 Hz 135 000 60 000 594 000 progressive 4096 x 2160 60 Hz 135 000 60 000 594...

Page 141: ...ntrol sensor turning on Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60Hz UHD models and 7680 x 4320 60Hz Q800 series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical freque...

Page 142: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 143: ...ncy MHz Polarity horizontal vertical 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 25 Hz 56 250 25 000 297 000 4096 x 2160 30 Hz 67 500 30 ...

Page 144: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 1920 x 1080 60 Hz 67 500 60 000 148 500 3840 x 2160 24 Hz 54 000 24 00...

Page 145: ...0 1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Pol...

Page 146: ...ip sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is expo...

Page 147: ...tween 6 12 years old General Content suitable for general audiences PG 13 PG 13 Content suitable for people aged 13 and above but can be watched by those who are under the recommended age if parental guidance is provided PG 18 PG 18 Content suitable for people aged 18 and above but can be watched by those who are under the recommended age if parental guidance is provided Adults Content unsuitable ...

Page 148: ...Laboratories The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Open Source License Notice Open Source used in this product can be found on the following webpage http opensource samsung com This licence may not be supported depending on the model or geographical area 1...

Page 149: ...ng or Contrast Enhancer Settings General Eco Solution Ambient Light Detection Settings General Eco Solution Energy Saving Mode Settings General Eco Solution Motion Lighting Settings Picture Expert Settings Contrast Enhancer Run Picture Test When the tested image quality is normal check the signal of the connected device Settings Support Device Care Self Diagnosis Picture Test Component Connections...

Page 150: ...e Sero check the options such as The Sero Auto On Off and Off Timer in the SmartThings app on your mobile device The Sero Auto On Off is intended to automatically turn on The Sero when your mobile device approaches and to automatically turn off it after a specific time when your mobile device gets far away from it Problems Powering On If you are having problems powering on your TV there are a numb...

Page 151: ...e picture distortions especially in fast moving pictures from sports programmes and action movies If the signal reception is weak or poor screen distortion may be visible but it is not a malfunction Mobile phones used close to the TV within 1 m may cause noise on analogue and digital channels The colour is wrong or missing If you re using a Component connection make sure that the Component cables ...

Page 152: ...icture Picture Size Settings Picture Size The Subtitle function in the TV menu is deactivated When an external device is connected with an HDMI or Component cable the Subtitle function is unavailable Adjust the subtitle setting on the external device Subtitles appear on the TV screen Turn off the Subtitle function in Subtitle Settings Settings General Accessibility Subtitle Settings Subtitle The H...

Page 153: ...he picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to computer sound connect an external speaker to the computer s audio output connector ...

Page 154: ...ptions we recommend a wireless access point that uses a 5 GHz frequency When the symptom persists it is recommended to use wired connection such as HDMI eARC and Optical Whenever a function is used on the TV or the channel is changed the TV voices the activity The TV explains in voice over the video scenes displayed on the screen Turn off the Voice Guide function in Voice Guide Settings Settings G...

Page 155: ...lume of the external device cannot be adjusted Check the cable connection between the TV and the external device When connecting an external speaker such as home theatre via HDMI make sure it is connected to the HDMI eARC port on the TV Make sure that the Settings General External Device Manager Anynet HDMI CEC is active on your TV I want to turn off and on the TV and audio device at the same time...

Page 156: ...sting Auto Tuning Settings Auto Tuning The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel I want to turn off the subtitles When watching channels with the antenna cable connected run Subtitle Settings Settings General Accessibility Subtitle Settings Some channels may not have subtitle data When watching a channel ...

Page 157: ...s Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection Guide Smartphone Screen Sharing Smart View If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences change th...

Page 158: ...en the PC screen does not appear or the PC is not recognised check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode and then set Input Signal Plus to On Settings General External Device Manager Input Signal Plus When the set resolution is not matched the screen may flicker For the PC supported resolution...

Page 159: ... problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access point is turned on If it is on turn it off wait 1 or 2 minutes and then turn it on Auto IP configuration failed Unable to connect to the network Check if the LAN cable is plugged in on both ends If i...

Page 160: ...nnected the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at Source press the up directional button to move to Anynet HDMI CEC and then press the Select button Check if the Anynet device is properly connected to the TV and then select Anynet HDMI CEC menu ...

Page 161: ... is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your TV with an HDMI cable Some HDMI cables may not support Anynet Check whether the HDMI cable is properly connected Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General Ex...

Page 162: ...se replace the batteries Alkaline batteries are recommended for longer battery life The remote control batteries run out quickly The batteries may be consumed quickly if the remote control is used very frequently or the Voice Wake up function is turned on You can extend the battery life by turning off the Voice Wake up function Explore Now Settings Voice Wake up The Voice Wake up function may not ...

Page 163: ...ecord videos received from an external device or Samsung TV Plus The recording function is only available for digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus The Format Device message appears when the Timeshift or recording function is used To use the recording function the storage device connected to the TV must have been ...

Page 164: ...poor The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website Media Files When files don t play this may help resolve the problem The problem Try this Some files are interrupted during playback This problem may occur with unsupported files or high bitrate files Most files can be playe...

Page 165: ...e front of the Samsung Smart Remote Do not place the Samsung Smart Remote near the TV speaker or an audio speaker Turn on the Voice Wake up function Explore Now Settings Voice Wake up With Samsung Smart Remote the following features are available except for voice recognition There is no response even if the voice entry button is pressed Try pairing the remote control with the TV During voice recog...

Page 166: ...will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base stand from the TV and reassemble it The stand is wobbly or crooked Refer ...

Page 167: ...rk connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops if you already have the latest software version The TV narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button You can turn on or off Voice Guide To run Acc...

Page 168: ... Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support Device Care Self Diagnosis Signal Information Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts linked service accoun...

Page 169: ...or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the standard remote control press and hold the Play button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service Settings Support Device Care Request ...

Page 170: ...ly check whether the cause is caused by the product or the external environment by broadcasting signals and cables When the TV screen does not display properly The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area Check the antenna and input cable connections ANT IN ANT IN Check the antenna and input cable connections 170 ...

Page 171: ...MI IN Check the antenna and HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots or fixed horizontal or vertical lines 171 ...

Page 172: ...Try changing channels using the remote control Source Press the button select Source choose another input source 172 ...

Page 173: ... run a diagnostic test On the remote control press the button Settings Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Self Diagnosis Picture Test 173 ...

Page 174: ...e on screen instructions to complete the test When a message appears select OK and follow the on screen instructions to complete the test Picture Test Complete Close When a message appears select Close and follow the on screen instructions to complete the test 174 ...

Page 175: ... remote control press the button Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Support Support Device Care Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength 175 ...

Page 176: ...tion Check whether the signal strength is too weak or not Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now 176 ...

Page 177: ... is turned off When your TV does not turn on The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 177 ...

Page 178: ...wer cable and plug it back in One Invisible Connection One Invisible Connection Disconnect and reconnect the One Invisible Connection cable between the TV and the One Connect OC Box Make sure that the One Invisible Connection cable is not pinched or bent sharply 178 ...

Page 179: ...l to turn on your TV If the remote control sensor turns off when you press the power button your TV is correctly connected to the power supply If the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply 179 ...

Page 180: ...ned on but the connected external device does not work or any connection problem occurs HDMI IN HDMI IN HDMI IN One Invisible Connection One Invisible Connection Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on 180 ...

Page 181: ... device and to the wall outlet If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet HDMI IN HDMI IN HDMI IN One Invisible Connection One Invisible Connection Check the connection of the HDMI cable to your TV or One Connect Box 181 ...

Page 182: ... source is selected on the Home Screen Source HDMI IN HDMI IN HDMI IN If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 182 ...

Page 183: ...e TV does not connect with an external device properly The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area When the TV screen breaks up Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect OC Box then unplug the power cable and plug it back into the wall outlet 1...

Page 184: ...he power cables and HDMI cables on the back of your TV or the One Connect OC Box then unplug the power cable and plug it back into the wall outlet HDMI If the external device support 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution 184 ...

Page 185: ...s it LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box Make sure that your access point is working properly If not disconnecting and reconnecting the access point power cable may be required 185 ...

Page 186: ... Invisible Connection One Invisible Connection If the problem persists and if your TV uses the One Invisible Connection disconnect and reconnect the One Invisible Connection to the TV and the One Connect OC Box Ensure that the One Invisible Connection is not pinched or bent sharply HDMI eARC HDMI If no sound comes out of your Sound Bar and if it is connected to the TV with an HDMI cable check the ...

Page 187: ...MI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV 187 ...

Page 188: ...nect to the Internet The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area No Access Network If your TV is not connected to the internet check the network and the status of your access point On the remote control press the button and move to Settings using the directional button 188 ...

Page 189: ...k Network Status to check the network status General General Network Select Settings General Network Network Status to check the network status General Network Reset Network If the network isn t connected a network reset may be required 189 ...

Page 190: ...perating normally If you are using a wireless access point check the access point location If the access point is too far from the TV move it closer Try rebooting the access point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot 190 ...

Page 191: ...eneral Network If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 191 ...

Page 192: ...er enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now 192 ...

Page 193: ...broadcasting signals and cables When no sound comes out of the TV or the sound is breaking up The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 193 ...

Page 194: ...Output Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output TV Speaker Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker 194 ...

Page 195: ...lect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagnostic test On the remote control press the button 195 ...

Page 196: ...Self Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound 196 ...

Page 197: ...nd Expert Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information 197 ...

Page 198: ...o problems select Settings Support Device Care Self Diagnosis Signal Information Signal Information Check whether the signal strength is too weak or not Update now If the same problem continues a software update or factory reset may be required 198 ...

Page 199: ...ttings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General Reset Try Now 199 ...

Page 200: ...te is not paired When the remote control does not work The colour and design of the TV and its accessories and the features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 200 ...

Page 201: ...receiver on your TV Make sure the remote control works properly You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone 201 ...

Page 202: ...y infrared signal replace the batteries of the remote control If you don t see any infrared signal replace the batteries of the remote control Press the and buttons simultaneously to display the pairing animation clip 202 ...

Page 203: ...uctions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor If the same problem continues try using the appropriate SAMSUNG remote control for your TV model 203 ...

Page 204: ...If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 204 ...

Page 205: ...of the TV and its accessories and the features may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatically On the remote control press the button and move to Settings using the directional button Support Support Software Update To enable automatic updates select Settings Support Software Update Aut...

Page 206: ...gs No Access Network If your TV is not connected to the Internet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software version 206 ...

Page 207: ...gs Support About This TV and check the model code and software version About This TV Model code Software version Select Settings Support About This TV and check the model code and software version Using a computer connect to www samsung com 207 ...

Page 208: ...Find your TV model and download the firmware file SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware 208 ...

Page 209: ...e and store it in your USB drive top folder Unzip the downloaded file and store it in your USB drive top folder USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box 209 ...

Page 210: ...mpleted Do not turn off your TV while the firmware update is in progress Settings After your TV has been reset select Settings Support About This TV and check the new firmware version Support Support About This TV After your TV has been reset select Settings Support About This TV and check the new firmware version 210 ...

Page 211: ...tware version After your TV has been reset select Settings Support About This TV and check the new firmware version Related menu path Settings Support Software Update Auto update Try Now Settings Support About This TV Try Now 211 ...

Page 212: ... of the Samsung Smart Remote The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area From top to bottom and left to right The or button is at the top left There is a small LED microphone to the right of the or button but it cannot be felt by hand Below the LED is a round button which is the button Of the two buttons below the button on the Samsun...

Page 213: ...ct Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast programme is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause option To use Record or Timeshift you must connect a USB device This function may no...

Page 214: ... Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Learn TV Remote and Menu Learning Screen are only available when Voice Guide is set to On Standard remote control Press the AD SUBT button or press and hold the MUTE button to open ...

Page 215: ...p or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must be connected to the Internet To speak a command press and hold the button located near the top of the Samsung Smart Remote directly below the small LED microphone an...

Page 216: ...y sound to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on High Contrast To display all menus with an opaque black background and a white font providing maximum contrast If High Contrast is on some Accessibility menus are not available Greyscale You can change the colour of the TV screen ...

Page 217: ...t you can change the subtitle position When watching a channel on an external device such as set top box and cable box turn on the subtitle function on the device For more information contact your service provider Multi output Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time The hearing impaired can then set the volume of their Bl...

Page 218: ...tton Push up or pull down the Channel button to change the channel Press the up or down of CH button on the standard remote control to change the channel Number button Use the or button on the Samsung Smart Remote to open the virtual numeric pad enter a number and then select Done On the standard remote control press the numeric buttons to enter a channel number Using on screen number entry via th...

Page 219: ...e of the Samsung Smart Remote the left one is the Volume button Push up or pull down the Volume button to change the volume Standard remote control Press the up or down of VOL button on the standard remote control to adjust the volume Using programme information When watching TV press the Select button to view programme information which then appears at the top of the screen Voice Guide will say p...

Page 220: ...rmation in the Guide is for digital channels only Analogue channels are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the clock again follow the instructions below 1 Press the button to open Smart Hub 2 Press the left directional button to move to Settings 3 Press the Select button to open the TV s ...

Page 221: ...the day announced for the first programme you reach on that day The day is not repeated so if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will be announced To view a programme on now In the Guide move to the programme currently broadcasting and then press the Select button to go to live TV on the selected channel and programme Other options in the...

Page 222: ...iewing Cancel Scheduled Recording You can cancel your scheduled viewings and recordings This function may not be supported depending on the model or geographical area View Details You can see the detailed information on the selected programme The information may differ with the broadcast signal If the information is not provided with the programme nothing appears Press the Select button on the Vie...

Page 223: ...uled viewing from the Guide In the Guide Live TV Guide move to the programme you want to cancel scheduled viewing and then press the Select button Move to Cancel Scheduled Viewing and then press the Select button When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The selected scheduled viewing is cancelled and the screen returns to the Guide screen Cancell...

Page 224: ...down directional buttons to move within the channel list or use the Channel button to go up and down a page at a time You can also use the or button to enter a channel number and go to that channel directly Press the directional button in the Channel List to move to the Category list Use the up and down directional buttons to move within this list Press the Select button to choose a category you w...

Page 225: ... list will now show only the channels in this list Channel Type Sorts the list so that it includes channels of a selected type However Channel Type can only be used channels contain the type information This function may not be supported depending on the incoming broadcast signal Sort Sorts the list by Number or by Name This option is only available on digital channels and may not always be availa...

Page 226: ...ecorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on later move to the programme in the Guide and then press and hold the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the Schedule Recording and then pr...

Page 227: ...indow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing the recording time When recording a live programme you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right d...

Page 228: ...f you have watched part of this programme before you will get a pop up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded programme To delete a recorded prog...

Page 229: ...ment To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a display with 2 rows Try moving the focus to Live TV or another item on the bottom row The options on the top row change depending on the item selected in the bottom row The buttons to the right of Live TV provide quic...

Page 230: ...nected to the TV Search A virtual keyboard appears on the screen and you can search for channels programmes titles of movies or apps provided by the Smart Hub service To use this feature the TV must be connected to the Internet Apps You can enjoy a wide range of content including news sports weather and games by installing the corresponding apps on your TV To use this feature the TV must be connec...

Page 231: ...lace Universal Guide can recommend content tailored to your preferences You can use this feature on your mobile device with the Samsung SmartThings app To enjoy the content from these apps on your TV they must be installed on the TV When you watch some paid content you may need to make a payment using their associated app Some content may be restricted depending on your network conditions and your...

Page 232: ...net indicate a menu item The e Manual contains 2 rows of menu icons Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row Press the Select button to open the section you want to read The e Manual contains a section called Learn TV Remote in Accessibility Guidance This is particularly useful for people who cannot easily see the ...

Page 233: ...y is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then performs the commanded task If the TV does not understand the command try again with more precise pronunciation This function may not be supported depending on the model or geographical area The supp...

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