Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit
samsung.com, then click on Support, or call Samsung customer service.
Issues
Solutions and Explanations
Poor picture
First of all, please perform the
Picture Test
and confirm that your TV is properly displaying the
test image.
•
go to
MENU
-
Support
-
Self Diagnosis
-
Picture Test
If the test image is properly displayed, the poor picture may be caused by the source or
signal.
The TV image does not look as
good as it did in the store.
•
If you have an analog Cable/Set top box, upgrade to a digital set top box. Use HDMI or Component
cables to deliver HD (high definition) picture quality.
•
Cable/Satellite subscribers: Try HD stations from the channel line up.
•
Air/Cable Antenna connection: Try HD stations after performing Auto program.
✎
Many HD channels are up scaled from SD(Standard Definition) contents.
•
Adjust the Cable/Set top box video output resolution to 1080i or 720p.
The picture is distorted: macroblock
error, small block, dots, pixelization.
•
Compression of video contents may cause picture distortion, especially in fast moving pictures such as
sports and action movies.
•
Low signal level can cause picture distortion. This is not a TV problem.
•
Mobile phones used close to the TV (up to 3.3 ft) may cause noise in picture on analog and digital TV.
Color is wrong or missing.
•
If you’re using component connection, make sure the component cables are connected to the correct
jacks. Incorrect or loose connections may cause color problems or a blank screen.
There is poor color or brightness.
•
Adjust the Picture options in the TV menu. (go to
Picture Mode / Color / Brightness / Sharpness
)
•
Adjust Energy Saving option in the TV menu (go to
MENU
-
System
-
Eco Solution
-
Energy Saving
)
•
Try resetting the picture to view the default picture setting. (go to
MENU
-
Picture
-
Reset Picture
)
There is a dotted line on the edge of
the screen.
•
If the picture size is set to
Screen Fit
, change it to
16:9
.
•
Change cable/Set top box resolution.
The picture is black and white.
•
If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component
input 1 on the TV.
When changing channels, the
picture freezes or is distorted or
delayed.
•
If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box
reboots. It may take up to 20 minutes)
•
Set output resolution of the cable box to 1080i or 720p.
Sound Problem
•
First of all, please perform the
Sound Test
to confirm that your TV audio is properly operating.
•
go to
MENU
-
Support
-
Self Diagnosis
-
Sound Test
•
If the audio is OK, the sound problem may be caused by the source or signal.
There is no sound or the sound is
too low at maximum volume.
•
Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.
The picture is good but there is no
sound.
•
Set the
Speaker Select
option to
TV Speaker
in the
Sound
menu.
•
If you are using an external device, check the device’s audio output option (ex. you may need to change
your cable box’s audio option to HDMI when you have a HDMI connected to your TV).
•
If you are using a DVI to HDMI cable, a separate audio cable is required.
•
Reboot the connected device by reconnecting the device’s power cable.
The speakers are making an
inappropriate noise.
•
Check the cable connections. Make sure a video cable is not connected to an audio input.
•
For Antenna or Cable connections, check the signal information. Low signal level may cause sound
distortion.
•
Perform the
Sound Test
as explained above.
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[PF4500-5000-ZL]BN68-04837B-03L02.indb 12
2013-08-05 �� 4:51:29
