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OfficeServ Link Version 2.1 User Guide Message Monitoring

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Page 54 © SAMSUNG Electronics Co., Ltd

Samsung

OfficeServ Link

Ver. 2.1

User Guide

Information in this document is proprietary to SAMSUNG

Electronics Co., Ltd

No information contained here may be copied, translated,

transcribed or duplicated by any from without the prior

written consent of SAMSUNG.

Information in this document is subject to change without

notice.

Visit us at

http://www.samsungnetwork.com

Summary of Contents for 21

Page 1: ...OfficeServ Link User Guide Version 2 1 June 2005 ...

Page 2: ...hird parties in any form without the prior written consent of SAMSUNG Electronics Co Ltd TRADEMARKS Samsung and are trademarks of Samsung Electronics Co Ltd OfficeServ Link is registered trademark of SAMSUNG Product names mentioned in this document may be trademarks and or registered trademarks of their respective companies This manual should be read before the installation and operation of the Of...

Page 3: ... shall be performed for the use of OfficeServ Link The layout of this manual is also useful for users to select and read only the chapters that currently concern them However before using the OfficeServ Link users need to be familiar with this manual Keep the notices of this manual in mind before installing or using the programs If you have any question or problem while using the programs of Offic...

Page 4: ...OfficeServ Link Version 2 1 User Guide Preface Page iv SAMSUNG Electronics Co Ltd This page left blank intentionally ...

Page 5: ...gistered program group 16 Installing the Link License 16 Chapter 3 OfficeServ Link Settings 17 Executing OfficeServ Link 17 Description of Link Main Window 18 Configuration of Link Main Window 18 Communication Environment Setup 20 Connection mode to telephone system 20 Communication environment setup for SIM Serial cable connections 21 Communication Environment Setup for TCP IP connections 21 Comm...

Page 6: ...ation Environment 32 Disconnecting to the PBX system and user 35 Chapter 5 Link Operating State View 36 Viewing Link state in Default mode 36 Chapter 6 Message Monitoring 38 Call processing message monitoring program 38 SMDR UCD Message Monitoring Program 41 Installing Monitoring Program on other Computer 46 Chapter 7 License Registration 49 Running the License Tools 49 Installing the License 50 ...

Page 7: ...to connect to the telephone system Various Option Settings The Link provides various options that can be easily set depending on the operational states message processed state view SMDR UCD message related functions OfficeServ Call OfficeServ Call Plus OfficeServ Operator Processing etc License Management The Link provides a license management function for Samsung CTI Products including OfficeServ...

Page 8: ...OfficeServ Link Version 2 1 User Guide Introduction Page 8 SAMSUNG Electronics Co Ltd This page left blank intentionally ...

Page 9: ...all and run this application y CPU Intel P4 1GHz minimum or faster y Hard Disk 500 MB or greater y Memory Capability Minimum or more than the specification required for the installed OS Memory Recommended 256 MB or greater y LAN card COM port DCS Key Telephone Requirements y Telephone system software version required for Link Operation iDCS 500 Ver 1 33 or higher DCS 100 Ver 1 33 or higher OfficeS...

Page 10: ...ure 2 1 Typical configuration diagram As shown in the figure above the Link supports SIO connections SIM Direct Serial Connection to the Telephone system and the LAN connections of TCP IP protocol The connections depend on the type of telephone system Contact your Authorised Samsung Reseller as to which connections your system supports In addition the Link receives and manages a connection request...

Page 11: ... the Link installation program will run automatically Note You have to install the Link program to use the CTI applications of the OfficeServ or iDCS telephone systems OfficeServ Call CallPlus OfficeServ Operator EasySet and Internet Call Center Package which are programs using the CTI application functions of DCS Key telephone system may utilize the switching function through all the Link Before ...

Page 12: ...ox appears on the screen Read the text of License Agreement and click on the Next button if you agree to its contents If you do not agree the Link installation program exits automatically 3 User and Company Registration box appears on the screen Check the valid the user and company name and click on the Next button ...

Page 13: ...e installation program requires you to specify the destination of Link software By default Link software is installed on the path of C Program Files Samsung Electronics OfficeServ Link Click on the Browser button if you want to install software on a different destination Then you can specify other destination If you specified the installed destination of Link software click on the Next button ...

Page 14: ... to specify the computer s Windows OS that you will install Link software in Choose the Windows OS to install and click on the Next button We recommend that you choose the OS coincided with that of computer destination of software installation 8 The Link software supports two language modes Korean and English The text included in Link software is displayed depending on the mode specified in this d...

Page 15: ...he installation program asks if you want Link to run automatically at the time of system booting It you want click on the Yes button Then the program will link you to the Startup folder 10 Installation has successfully completed Click on the Finish button then the installation program exits ...

Page 16: ...te For further the details of each program see Chapter 3 Installing the Link License Before the Link Application can be configured and used it must be licensed The License procedure is described in Chapter 7 You can use the OfficeServ Link in an evaluation mode for thirty days from first installation During this evaluation period the Link application and other OfficeServ applications connected thr...

Page 17: ... Proceed to Start Program OfficeServ Link and choose Link Then Link program will run As soon as Link starts running the following dialog box appears on the screen Figure 3 1 Main Window of Link Note If you have set up the Link to link to the Startup folder when installing the Link when you click on YES the system booting runs the Link automatically ...

Page 18: ...e This area indicates the current working state of Link This pane shows connection state to the telephone system connection state to user and error description if an error occurs y Function buttons These buttons are related to the environment setting and operation of Link software The use of these buttons depends on whether or not the pertinent functions can be used You can enable and disable thes...

Page 19: ...itoring function and language mode etc y Link Status bar information Figure 3 3 Status Bar The main window of Link has a status bars showing the current working status The indications are as follows Connection mode Indicates the currently set connection mode Connection state Indicates the connection state between telephone system and Link The number of used License Indicates the number of the curr...

Page 20: ...ngs as follows y Connection mode to Telephone system y Communication environment for SIM Serial connection mode y Communication environment for TCP IP connection mode y Switch Type for communication environment y Communication environment for user connection standby y Password Information for requesting switch information Connection mode to telephone system Link provides three kinds of connection ...

Page 21: ... primary speed of serial communications as 19200 bps This value shall conform to the primary speed of PBX system Note Primary speed of serial communications for each telephone system DCS 180 SIM Type 9600 BPS SDX COMPACT SIM Serial Type 19200 BPS iDCS 500 OfficrServ Serial 19200 BPS Each system has a function of changing the baud rate For the setting related with your installed system contact an A...

Page 22: ... will not need to be changed but port numbers 1024 or higher can be used if necessary Values of 0 1023 have been already built in the Link A port currently being used for another service by the computer cannot be specified There is a command for you to check which TCP IP port numbers are currently used Use the command at the command prompt of Windows as follows c Netstat a e n p TCP Figure 3 5 Sta...

Page 23: ...ronment Setup y Choose the TCP IP connections y Specify the IP address of PBX system and port no 5002 in standby for the entries in question y Specify the port No in standby for user connection Default is 6000 Figure 3 6 Example of TCP IP connections Click on the Yes button and then the changes are saved ...

Page 24: ... dialog box will appear on the screen Figure 3 7 Options Menu The following description applies to the function of each entry Normal option This option is used to control the operational features of Link Restriction for the currently connected users in number This value will be set automatically when the valid license key is installed Figure 3 8 Status indication bar showing the number of currentl...

Page 25: ...hone system on application startup This is recommended for normal use Note When the Link has been linked to Startup folder during installation and this option is selected the Link will run automatically when the computer is started and the Link will automatically attempt to connect to the telephone system If you need to change the communication environment or are reconfiguring the system this opti...

Page 26: ...he Link can monitor such SMDR UCD messages in the form of that is transmitted from the telephone system To monitor such messages the Link provides the SMDR UCD message monitoring program similar to the general message monitoring program It is set to 6002 by default Figure 3 10 SMDR UCD message monitoring program Information of the message monitoring setting state is indicated on the main window of...

Page 27: ... message In this case the transmission of Link Plus message toward such systems may cause an error in the connection process This option allows you to specify if the OfficeServ CallPlus message shall be transmitted to the Telephone system Note To check whether or not your Telephone system supports the function of OfficeServ Call Plus message contract an Authorised Samsung Reseller Link State Messa...

Page 28: ...o cancel the changes click on the Cancel button Note The Link installation has a default for each entry However some of the defaults may not be correct for the particular telephone system or computer used Therefore we recommend you check the settings depending on the telephone system and Computer used Switch Link Recovery Try Count Option When the CTI link is failed between the Link and the Switch...

Page 29: ...Link Settings OfficeServ Link Version 2 1 User Guide SAMSUNG Electronics Co Ltd Page 29 This page left blank intentionally ...

Page 30: ......

Page 31: ...ave one of CTI CTI SMDR CTI UCD and CTI S U The baud rate of 3 entry depends on that of Samsung Key telephone system The baud rate of Link shall be specified based on the value of 3 entry Telephone settings for an IP Link connection y For TCP IP connections Be sure that the IP address of the telephone system has been specified in the MMC 830 This IP address shall be the same as in the communicatio...

Page 32: ...n the CONNECT button will generate the following dialog box on the screen Figure 4 1 Click on the CONNECT button Click on the OK button and the Link attempts to connect the telephone system by using the communication environment established 2 The following window appears on the screen Figure 4 2 Process of connection to telephone system y As soon as the process of connection to the telephone syste...

Page 33: ...he connection between Link and PBX system error information is displayed on the message pane Information of each state displayed on the state message pane has its icon respectively GeneralMessage ico ErrorMessage ico The General Message Icon means that the Link notifies a user of general message and the Error Message Icon means that the Link notifies a user of error message generated while the Lin...

Page 34: ...OfficeServ Link Version 2 1 User Guide Message Monitoring Page 34 SAMSUNG Electronics Co Ltd Figure 4 5 1st recovery try failed and wait 1 minute Figure 4 6 recovery success ...

Page 35: ...isconnect button to disconnect a link from the Link if necessary Then the following dialog box appears on the screen Figure 4 7 Selection of Disconnect button Click on the OK button 2 The Link displays the following pane on the screen and finishes the connection with the telephone system and all the users Figure 4 8 Disconnection process in progress ...

Page 36: ...unning normally each user can access to the Link as needed This chapter describes the operation state for Link in normal service Viewing Link state in Default mode Figure 5 1 Link running in default mode Figure 5 7 shows the normal working of Link running in default mode While the Link is running in this mode the user connection state window shows the following information y IP address Indicates t...

Page 37: ... the Link running in inactive mode of user management are indicated as User in inactive management y Connection state y Indicates the connection state When it runs correctly Connected is indicated y In case that a user is currently connected Figure 5 2 User connected Link Figure 5 3 User connection status window in the default mode ...

Page 38: ...gram SCMonitor e g placed in Program Files Samsung Electronics Link y SMDR UCD message monitoring program SUMonitor exe e g placed in Program Files Samsung Electronics Link Call processing message monitoring program Many kinds of messages are transmitted and received between the telephone system Link and other applications such as OfficeServ Call OfficeServ CallPlus OfficeServ Operator EasySet as ...

Page 39: ...his password will be configured by the link it you enter the invalid password you can t connect to the link and get any cti message y Option of automatic message deletion If you select this option the automatic message deletion function is enabled y Automatic message deletion line count If the number of monitoring output messages exceeds this value while the automatic deletion option is active mes...

Page 40: ...pears on the screen Figure 6 3 Main window of Switch Message Monitor The configuration of the main window is as follows Messages Shows the T x Rx call processing message received by the Link The Tx Rx call processing messages are classified into those coming from the user applications to the telephone system and those coming from the telephone system to user applications The monitoring program ind...

Page 41: ...phone system can provide SMDR messages and UCD messages if required to external applications for processing through an additional communications port The SMDR UCD message monitoring program provides the ability of monitoring such SMDR UCD messages Note For the Link to receive SMDR or UCD message from the telephone system you have to set up the MMC 804 function of the system to one of the following...

Page 42: ...6 Setup of SMDR UCD Message Monitor Environment Environment Setup y Connection server s IP address Enter the IP address of computer that the Link runs on y Connection server s port No Enter the port number specified as the SMDR UCD message monitoring port No in the Link configuration menu y Access Password Enter the password for monitoring the smdr ucdi message This password will be configured by ...

Page 43: ...onitored UCD messages to a file in the local computer y Option of language The monitoring programs support two languages Korean and English Note The monitoring environment setup window appears only on the first startup of the SMDR UCD monitoring program For the IP address and port No for communication with the Link see the values entered in the environment setup entries of Link When you have save ...

Page 44: ...ted server connection status and whether or not the deletion save function of message monitoring has been activated etc Click on the START MONITORING button The message monitoring starts after the Link is connected The following figure shows an example of the SMDR UCD monitoring program and some sample messages Figure 6 8 Main window of SMDR UCD Message Monitor Click on the STOP MONITORING button ...

Page 45: ...Message Monitoring OfficeServ Link Version 2 1 User Guide SAMSUNG Electronics Co Ltd Page 45 Note The save file option appends the message to the end of the existing file until you change the file name ...

Page 46: ...SMDR UCD Message Monitor program is completed together with the installation of Link Sometimes however you may need to run the monitoring programs on another computer that the Link does not run on To this end you can install and use the monitoring programs on this computer The monitoring program setup file is located in the C Program Files Samsung Electronics OfficeServ Link Tools MSGMonitor exe ...

Page 47: ...Message Monitoring OfficeServ Link Version 2 1 User Guide SAMSUNG Electronics Co Ltd Page 47 This page left blank intentionally ...

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Page 49: ...f first installation The valid license key will be generated and distributed by an Authorised Samsung Reseller To get more information about the license and the license key for your own purpose contact an Authorized Samsung Reseller After getting the valid license key you can install it into the link with license tools program Running the License Tools Figure 8 1 Running the License Tools Program ...

Page 50: ...s the MAC Address to be allowed by the license key Allowed Software Status shows the applications that have been licensed by the key and can be used MAC Information Shows the MAC Addresses detected by the Link Computer MAC Address is the current computer system MAC Address Switch MAC Address is the current switch system MAC Address Installing the License Copy and Paste the valid license key string...

Page 51: ...NG Electronics Co Ltd Page 51 Figure 8 4 Link Shutdown Check Figure 8 5 License Registration Notification When you click OK button the license tool will show the registered license information as shown below Figure 8 6 License Registration Status ...

Page 52: ...be updated by applying a new key in the same manner as show above To update your software license or to obtain a valid license contact your Authorized Samsung Reseller Also you can see the license registration information at any time by clicking the about menu of the OfficeServ Link s System Menu as shown Figure 8 8 How to check the License Status ...

Page 53: ...OfficeServ Link Version 2 1 User Guide SAMSUNG Electronics Co Ltd Page 53 This page left blank intentionally ...

Page 54: ...ectronics Co Ltd All rights reserved Information in this document is proprietary to SAMSUNG Electronics Co Ltd No information contained here may be copied translated transcribed or duplicated by any from without the prior written consent of SAMSUNG Information in this document is subject to change without notice Visit us at http www samsungnetwork com ...

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