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OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE
OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN
ARBITRATION ASSOCIATION (“AAA”) OR BETTER BUSINESS
BUREAU (“BBB”). YOU CAN ALSO BRING ANY ISSUES YOU
MAY HAVE TO THE ATTENTION OF FEDERAL, STATE OR
LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS,
THEY CAN SEEK RELIEF AGAINST US FOR YOU.
(2) UNLESS YOU AND VERIZON WIRELESS AGREE
OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE
COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER
$10,000, THE AAA’S WIRELESS INDUSTRY ARBITRATION
(“WIA”) RULES WILL APPLY. IN SUCH CASES, THE LOSER CAN
ASK FOR A PANEL OF THREE NEW ARBITRATORS TO REVIEW
THE AWARD. FOR CLAIMS OF $10,000 OR LESS, THE PARTY
BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA’S
RULES FOR CONSUMER DISPUTES OR THE BBB’S RULES FOR
BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN
INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN
GET PROCEDURES, RULES AND FEE INFORMATION FROM
THE AAA (ADR.ORG), THE BBB (BBB.ORG) OR FROM US. FOR
CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER
YOU’D LIKE THE ARBITRATION CARRIED OUT BASED ONLY
ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A
HEARING IN-PERSON OR BY PHONE.
(3) THIS AGREEMENT DOESN’T ALLOW CLASS OR
COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB
PROCEDURES OR RULES WOULD. NOTWITHSTANDING
ANY OTHER PROVISIONS OF THIS AGREEMENT, THE
ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE
RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY
SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY
TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S
INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR
PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY
