Samson 3271, Original Instructions Manual, Page: 59 / 72

EB 8310-6 EN 12-1
Repairs
12 Repairs
If the actuator does not function properly ac -
cording to how it was originally sized or
does not function at all, it is defective and
must be repaired or exchanged.
Risk of actuator damage due to incorrect
repair work.
Î
Do not perform any repair work on your
own.
Î
Contact SAMSON's After-sales Service
for repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to
SAMSON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some spe-
cial device models
u
www.samson.de >
Service & Support > After-sales Service .
2. Send an e-mail
u
retouren@samson.de
to register the return shipment including
the following information:
– Type
– Article no.
– Configuration ID
– Original order
– Completed Declaration on Contami-
nation, which can be downloaded
from our website at
u
www.samson.
de > Service & Support > After-sales
Service
.
After checking your registration, we will
send you a return merchandise authori -
zation (RMA).
3. Attach the RMA (together with the Decla-
ration on Decontamination) to the out-
side of your shipment so that the docu-
ments are clearly visible.
4. Send the shipment to the address given
on the RMA.
Further information on returned devices and
how they are handled can be found at
u
www.samson.de > Service & Support >
After-sales Service.
NOTICE
!
NOTICE
!
Note