P3
INTRODUCTION
QUALITY GUARANTEE AND WARRANTY
QUALITY GUARANTEE
SAM Machinery products are guaranteed against any defects in either material or manufacture for a period of
24 months from delivery date provided that the equipment has not been subject to abuse or misuse, operated
incorrectly, over loaded or used for purposes other than for which the equipment is designed or is not maintained
correctly or if fitted with other than genuine parts.
Claims are only valid when approved by the manufacturer. No person or agent is authorised to assume any
liability.
As the use of the equipment is outside our control we can only guarantee quality. No liability for loss, direct
expenses incurred from the use of this equipment or from any other cause of in respect of performance etc. can be
accepted.
Defective parts must be returned freight paid to the distributor or available to be inspected as directed. Should such
parts prove to the manufacturers satisfaction to be faulty - repair of - replacement of defective parts shall
constitute fulfillment of guarantee obligations. Parts destroyed, lost or tampered with nullify guarantee.
WARRANTY
SAM Machinery products as designed and supplied by Coombridge & Alexander Ltd, are warranted against faulty
workmanship and defective materials for a period of 24 months from date of purchase. Such warranty is subject to
the following conditions:
1.
That the basic maintenance (as noted in p5) is followed.
2.
This warranty covers the repair or replacement of parts or machinery sold by Coombridge &
Alexander Ltd and damaged as a result of faulty workmanship or faulty materials.
It does not extend to any other loss or damage including consequential loss or damage to other
property or persons.
3.
No responsibility will be accepted for repairs made other than by Coombridge & Alexander Ltd without prior
authorisation by Coombridge & Alexander Ltd.
a.
Without limiting the generality of paragraph 1. above, this warranty does not cover the following;
b.
Losses sustained through delay in delivery
c.
Travel expenses
d.
Damage caused by accident, misuse or abuse
4.
Damage to any goods which have been altered or modified by someone other than Coombridge &
Alexander Ltd or its authorised dealers.
5.
Procedure for recovery under warranty;
1.
No loss or damage will be covered under warranty unless the following procedure is followed by
the purchaser.
1. If the purchaser is an authorised dealer -
a.
PFG Australia Ltd must first be advised of details of the goods concerned, the loss or
damage sustained and the circumstances in which the loss or damage arose.
b.
After consultation with Coombridge & Alexander Ltd they will then decide if such loss or
damage is within the terms of warranty and shall advise the dealer as to how the loss or
damage is to be repaired.
2. If the purchase is not an authorised dealer -
a.
The loss or damage should be reported directly to PFG Australia Ltd who will consult with
Coombridge & Alexander Ltd, PFG Australia will advise whether it is covered by the
warranty and direct the purchaser accordingly as to what action is to be taken.
