T
ROUBLESHOOTING
Note that the control boards are not designed to work with multiple open instances of the
Desktop Client. In addition, the hardware must be plugged in before the Desktop Client is
launched.
If the AXIS T8310 Video Surveillance Control Board is or becomes unresponsive, begin
troubleshooting by restarting the CompleteView 20/20 Desktop Client.
If the unit is still unresponsive after relaunching the Desktop Client, perform the following steps
in the order given:
1. Unplug all the components from each other
2. Plug only the joystick into a USB 2.0 port
3. Restart the computer
4. Wait until the Windows operating system detects the unit's driver and installs it
5. Once Windows installs the driver successfully, plug in the next component to the joystick
and wait for Windows to install the driver before plugging in the final component
If, after following those steps in order, the unit is still unresponsive, it may be necessary to dis-
able the PC's ability to boot from a USB drive or other removable device. Those settings will be
found in the PC's BIOS . Consult the PC manufacturer's documentation for more information.
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