TROUBLESHOOTING
Problem
Possible cause
Solution
The oven does not work
The appliance is not plugged in.
Plug the power cord into the wall socket.
The ingredients fried with the
air oven are not done
You have not turned on the Unit
by setting the cooking time and
temperature.
The product window is not
closed properly
Set the temperature and time as instructed.
Check that window is closed.
The ingredients are fried
unevenly
Too much amount of food.
Reduce the amount of food for single cooking.
Setting temperature too low.
Set the temperature higher
White smoke comes out of
the appliance
When tray is used to make food,
the tray position is not adjusted.
During cooking adjust the tray position appropriately.
Fresh fries are not crispy
You are preparing greasy
ingredients.
When you fry greasy ingredients in the air fryer, a large
amount of oil will leak into the pan. The oil produces
white smoke and the pan may hear up more than usual.
This does not affect the appliance or the end result.
All lights glass and error code
appears on the display
The pan still contains grease
residues from previous use.
The crispiness of the fries
depends on the amount of oil and
water in the fries.
Contact Customer Care Team
White smoke is caused by grease heating up in the pan.
Make sure you clean the pan properly after each use.
Broken circuit of the thermal sensor.
Make sure you dry the potato sticks properly before you
add the oil.
Cut the potato sticks smaller for a crispier result.
Add slightly more oil for a crispier result.
Short circuit of the thermal sensor.
Contact Customer Care Team
Contact Customer Care Team