R5
Series
- 56 -
fee, parts, labor cost and logistic fee to end-user. Detailed standard refers to the
listed table.
Item
Return Factury Maintenance
On-site Maintenance
Without parts
replacement
Labor + Logistic fee
(to & from SAJ)
Labor + On-site attendance
fee
With parts replacement
Labor + Parts + logistic fee
(to & from SAJ)
Labor + On-site attendance
fee + Parts
■ On-site attendance fee: Cost of travel and time for the technician in attending
on-site.
■ Parts: Cost of replacement parts (including any shipping/admin fee that may
apply).
■ Labor: Labor time fee charged for the technician, who is repairing, maintaining,
installing (hardware or software) and debugging the faulty product.
■ Logistic fee: Cost of delivery, tariff and other derived expense when defective
products are sent from user to SAJ or/and repaired products are sent from SAJ to
user.
1.6 Exclusion of Liability
Any defect caused by the following circumstances will not be covered by the
manufacturer’s warranty (the Dealers or Distributors are responsible and authorized
by SAJ for the following investigation):
◆
“Warranty Card” not being sent back to Distributor/Dealer or SAJ;
◆
Product modified, parts replaced or attempt to maintain;
◆
Changes, or attempted repairs and erasing of series number or seals by non SAJ
technician;
◆
Incorrect installation or commissioning;
◆
Failure to comply with the safety regulations (VDE standards, etc.);
◆
The inverter has been improperly stored and damaged while being stored by the
Dealer or the end user;
