assembly, setup or use of the Product has been
started, you must contact Horizon directly. This
will enable Horizon to better answer your questions
and service you in the event that you may need any
assistance. For questions or assistance, please direct
your email to [email protected],
or call 877.504.0233 toll free to speak to a service
technician.
Inspection or Repairs
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the
rigors of shipping without additional protection.
Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is
not responsible for merchandise until it arrives and
is accepted at our facility. A Service Repair Request
is available at www.horizonhobby.com on the
“Support” tab. If you do not have internet access,
please include a letter with your complete name,
street address, email address and phone number
where you can be reached during business days,
your RMA number, a list of the included items,
method of payment for any non-warranty expenses
and a brief summary of the problem. Your original
sales receipt must also be included for warranty
consideration. Be sure your name, address, and
RMA number are clearly written on the outside of
the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have
been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are
at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty
the repair will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair
without notification. Repair estimates are available
upon request. You must include this request with
your repair. Non-warranty repair estimates will be
billed a minimum of ½ hour of labor. In addition
you will be billed for return freight. Please advise
us of your preferred method of payment. Horizon
accepts money orders and cashiers checks, as
well as Visa, Master Card, American Express, and
Discover cards. If you choose to pay by credit
card, please include your credit card number and
expiration date. Any repair left unpaid or unclaimed
after 90 days will be considered abandoned and
will be disposed of accordingly. Please note: non-
warranty repair is only available on electronics and
model engines.
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or
concerns regarding this product or warranty.
22
W A R R A N T Y & R E P A I R S
Warranty Period:
Exclusive Warranty- Horizon Hobby, Inc.,
(Horizon) warranties that the Products purchased
(the "Product") will be free from defects in
materials and workmanship for a period of 3 years
from the date of purchase by the Purchaser.
Limited Warranty
(a) This warranty is limited to the original Purchaser
("Purchaser") and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY
OF THE PURCHASER. This warranty covers
only those Products purchased from an authorized
Horizon dealer. Third party transactions are not
covered by this warranty. Proof of purchase is
required for warranty claims. Further, Horizon
reserves the right to change or modify this warranty
without notice and disclaims all other warranties,
express or implied.
(b) Limitations- HORIZON MAKES NO
WARRANTY OR REPRESENTATION, EXPRESS
OR IMPLIED, ABOUT NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT.
THE PURCHASER ACKNOWLEDGES THAT
THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASER’S
INTENDED USE.
(c) Purchaser Remedy- Horizon's sole obligation
hereunder shall be that Horizon will, at its option,
(i) repair or (ii) replace, any Product determined by
Horizon to be defective. In the event of a defect,
these are the Purchaser's exclusive remedies.
Horizon reserves the right to inspect any and all
equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of
Horizon. This warranty does not cover cosmetic
damage or damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or
modification of or to any part of the Product. This
warranty does not cover damage due to improper
installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any
goods by Purchaser must be approved in writing by
Horizon before shipment.
Damage Limits:
HORIZON SHALL NOT BE LIABLE FOR
SPECIAL, INDIRECT OR CONSEQUENTIAL
DAMAGES, LOSS OF PROFITS OR
PRODUCTION OR COMMERCIAL LOSS IN
ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN
CONTRACT, WARRANTY, NEGLIGENCE,
OR STRICT LIABILITY. Further, in no event
shall the liability of Horizon exceed the individual
price of the Product on which liability is asserted.
As Horizon has no control over use, setup, final
assembly, modification or misuse, no liability shall
be assumed nor accepted for any resulting damage
or injury. By the act of use, setup or assembly, the
user accepts all resulting liability.
If you as the Purchaser or user are not prepared to
accept the liability associated with the use of this
Product, you are advised to return this Product
immediately in new and unused condition to the
place of purchase.
Law: These Terms are governed by Illinois law
(without regard to conflict of law principals).
Safety Precautions:
This is a sophisticated hobby Product and not a
toy. It must be operated with caution and common
sense and requires some basic mechanical ability.
Failure to operate this Product in a safe and
responsible manner could result in injury or damage
to the Product or other property. This Product is
not intended for use by children without direct
adult supervision. The Product manual contains
instructions for safety, operation and maintenance.
It is essential to read and follow all the instructions
and warnings in the manual, prior to assembly,
setup or use, in order to operate correctly and avoid
damage or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase
cannot provide warranty support or repair. Once
Consumer Warranty and Repair Policy
W A R R A N T Y & R E P A I R S
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