5
Do’s and Don’ts with your SageTracker
Do
Place your SageTracker antenna where it will have a clear line of site to the sky and receive a fix from the
GPS satellites. Concealed antennas may give you fewer location fixes than antennas left in the open or may
take longer to get a fix. This should still give you enough information to track, but if it is not, you should
move the location of the antenna. Sometimes a slight adjustment may help.
Don’t
Don’t
use your SageTracker in prohibited areas that restrict wireless or two-way radio usage. These areas
often include hospitals, blasting sites, or near aircraft. Using your SageTracker in prohibited areas may be
illegal and/or dangerous. Please use your SageTracker in a safe manner and within the laws of your area of
operation.
Don’t
block the antenna with metal or it will not get a satellite fix or be able to report the location.
Things to Remember
The device antenna needs to “see” the GPS satellites in order report the location. If you have no location in
the GPS column or see LOC?? in the Messages Column, your SageTracker cannot communicate with the GPS
satellites.
The device needs to have cellular coverage for text messaging in order to send reports. If the device travels
to a rural area with no cell coverage, it will not be able to report.
Like all wireless devices, your SageTracker may encounter interference that may hinder its performance, or it
may cause problems for other electronic devices. Moving the device usually solves these issues, and
sometimes the interference problems resolve themselves.
Areas that are mountainous, heavily forested, or streets with many high rise buildings may have interference
with your GPS signal. This is similar to the interference found with satellite radios or regular cell phones.
FAQs
Where can I use SageTracker?
Vehicles:
SageTracker works well in a variety of vehicles including boats, trailers, RV and automobiles. For
best results, the device antenna should be mounted on the vehicle in such a way that the tracker has a clear
line of sight to the open sky such as on top of or directly under the dashboard of a car.
Regional Considerations:
SageTracker can be used anywhere in the US or Canada where GSM service is
available. We operate our devices using the network provided by Kore Wireless. While coverage is
improving almost daily, some of the more remote regions may not have adequate coverage to operate the
device.
Why is the location missing on some of my reports?
The SageTracker device communicates with GPS satellites in orbit to find its current location. In order to
identify its current position, the device must have a reasonably clear line of sight to the open sky. The radio
signals that are passed between the SageTracker and the satellites pass easily through some materials (i.e.
glass, most plastics and composites, fiberglass) but are severely attenuated by others, most notably
conductive metal such as automobile or trailer sheet metal. If SageTracker is in an area that has poor
visibility to the open sky it may not be able to calculate its location. This may be a temporary situation (if the
vehicle is in a garage or tunnel) or a permanent one (if the antenna is placed under the hood of a vehicle).
For best results, place the antenna in a location that has clear line of sight to the sky.
How do I turn Notification On?
