Guarantee
35
•
Wear and tear from normal daily use of the equipment and its accessories
•
Damage due to insufficient or bad packaging of equipment when returned to Sagemcom
•
Usage of new versions of software without the previous approval of Sagemcom
•
Work on any equipment or software modified or added without the prior written consent of
Sagemcom
•
Malfunctions not resulting from the Equipment or from software installed in user workstations
for the purpose of use of the equipment.
Communication problems related to an unsuitable environment including:
-
Problems related to access and/or connection to the Internet such as interruptions by
access networks or malfunction of the line used by the subscriber or his correspondent
-
Transmission faults (for example poor geographical coverage by radio and TV
transmitters, interference or poor line quality)
-
Local network faults (wiring, servers, workstations) or the failure of the transmission
network (such as but not limited to interferences, fault or poor quality of the network)
-
Modification of the parameters of the cellular or broadcast network carried out after the
sale of the Product
•
Normal servicing (as defined in the user guide supplied with the equipment) as well as
malfunctioning due to servicing not being carried out. Servicing costs are in any event always
borne by the customer.
Malfunctions resulting from the usage of products, consumables or accessories not compatible
with the equipment.
C) Out of Guarantee Repairs
In the cases set forth in B) as well as after expiry of the guarantee period, the customer must ask
the Authorised Sagemcom Repair Centre for a cost estimation prior to work being carried out. In
such cases, the repair and delivery costs will be invoiced to the customer.
The foregoing shall apply unless otherwise agreed in writing with the customer and only for the
United Kingdom and Ireland.
