Troubleshooting
67
No call connection
Check that the number you have dialled is correct. Check the presence of at least one white circle of the network signal
reception level indicator.
If the letter E is displayed on the top right corner of the screen, without any network name displayed, only emergency services
can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No receiving calls
Try to make a call in order to check that the phone and the network are operational.
Check and deactivate the permanent call forwarding (permanent call forwarding icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Quality reception when calling
Avoid placing your fingers at the bottom of the phone, where the aerial is integrated: the phone will have to use full strength
to establish a quality transmission.
Cannot send message
Check that the message centre number is correctly entered.
To do so, please select
Messaging
/
Settings
then the
SMS settings
tab/
Message center
and check the number entered.
Please contact your network provider to get this number.
No voicemail
Check that your subscription does offer this service.
Program the call to be forwarded to voicemail using the information provided by the operator.
Operator name does not appear on screen
Select the
Settings
menu, then
Connectivity
/
Networks
/
Search
/
Manual
. Wait until the operator appears, select it and
validate.
If the
Operator logo
menu is present (depending on model), activate the display (
Settings
/
Display
/
Operator logo
).
User guide Roxy FCC_agreement.book Page 67 Mardi, 26. août 2008 3:19 15
