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Troubleshooting
Troubleshooting
Cannot switch on the phone
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To switch on your phone, do a long press on the red key until vibrating starts.
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If it still won’t switch on, the battery is probably completely discharged.
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Connect the phone to the charger for between 5 and 30 minutes. The phone will switch on after being charged for a few
minutes.
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You can use the phone again when the Start option is displayed on the screen.
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If the phone still won't start after 30 minutes of charging, please contact your customer service.
SIM NOT PRESENT
Check if the SIM card is present and inserted correctly.
Check the condition of the SIM card. If damaged, please go back to the operator's shop for advice. Please contact your
customer service if the message persists.
PIN incorrect message
An incorrect PIN has been entered. Warning: Three incorrect PIN will block the SIM Card.
SIM BLOCKED
If a wrong PIN is entered three times in succession, your SIM card is blocked. You must then:
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enter the PUK (Personal Unblocking Key) provided by your operator, and validate,
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enter your PIN and validate,
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enter your PIN again and validate.
After 5 or 10 failed attempts (depending on the type of SIM card), the SIM card is locked for good. You must then contact
your operator to obtain a new card.
SIM LOCKED
In certain cases, the handset can only be used with some types of SIM cards. This message means that the SIM card you
are using does not fit with the phone.
Take the SIM card out, and switch it back on. If the message SIM NOT PRESENT appears on the screen, you need to check
its compatibility with the vendor. If not, please contact your customer service.
No call connection
Check that the number you have dialed is correct. Check that there is at least one field bar shown. If the letter R is displayed
in the top right corner of the screen, with no network name displayed, only emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
Summary of Contents for OT8X0 Series
Page 1: ...OT 8x0 Range English...
Page 57: ...57 Declaration of Conformity...
Page 81: ......
Page 82: ......
