58
Warranty
4.
The following are excluded from the warranty:
Breakdowns or malfunctions due to non-compliance with the installation and use instructions, to an external cause of the
phone (shock, lightning, fire, vandalism, malice, water damage of any type, contact with various liquids or any harmful agent,
unsuitable electric current...), to modifications of the phone made without the written consent of SAGEM SA, to a servicing
fault, as described in the documentation supplied with the phone, to lack of supervision or care, to poor environmental
conditions of the phone (especially temperature and hygrometry, effects of variations in electric voltage, interference from the
mains network or earth) or even due to a repair, a call-out (opening or trying to open the phone) or to servicing done by
personnel not approved by SAGEM SA.
Damage resulting from inadequate packaging and/or poor packing of the phone sent back to SAGEM SA.
Normal wear and tear of the phone and accessories.
Communication problems linked with a poor environment, especially:
Problems accessing and/or logging onto the Internet, such as breakdowns of the access network, the failure of the
subscriber's or his correspondent's line, transmission fault (poor geographic coverage by radio transmitters, interference,
disturbance, fai-lure or poor quality of phone lines...), a fault inherent to the local network (cabling, file server, user phone)
and/or transmission network fault (interference, disturbance, failure or poor quality of the network...).
Change of parameters of the cellular network made after the phone was sold.
Supply of new software versions.
Current servicing work: delivery of consumables, installation or replacement of these consumables...
Call-outs for phone or software modified or added without the written consent of SAGEM SA.
Faults or disruptions resulting from the use of products or accessories not compatible with the phone.
Phones returned to SAGEM SA without having complied with the return procedure specific to the phone cove-red by this
warranty.
The opening or closing of a SIM operator key and call-outs resulting in the non-operation of the phone resulting from the
opening or closing of SIM operator key done without the agreement of the original operator.
5.
In the cases of warranty exclusion and of expiry of the warranty period, SAGEM SA shall draw up an estimate to be given to
the customer for acceptance before any call-out. The repair and carriage costs (there and back) given in the accepted
estimate will be charged to the customer.
These provisions are valid unless a special written agreement has been made with the customer. If one of the provisions turns
out to infringe a legally essential rule that consumers could have the benefit of under the national legislation, this provision
will not be applied, but all other provisions will remain valid.
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