Warranty
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Your legal rights under the terms of applicable national law as well as your rights in relation to your retailer, as set out in the
sales contract, remain applicable and are not in any way affected by this guarantee.
In any disputes, the phone is covered by the legal warranty against the consequences of faults or hidden defects in
compliance with articles 1641 and subsequent of the French civil code.
2.
All faulty phones under warranty will be replaced or repaired free of charge at Sagem Mobiles's option (with the exclusion
of repair of any other damage), once it has been specified that the work required for the application of the warranty will be
done in a workshop and that the return costs (transport and insurance) of the phone to the address to be indicated to it by the
Sagem Mobiles after-sales service, whose phone number will appear on the delivery note, will be charged to the customer.
Subject to essential legal provisions, Sagem Mobiles does not accept any warranty, explicit or implicit, other than the warranty
provided expressly in this chapter, nor shall Sagem Mobiles accept responsibility for any immaterial and/or indirect damages
(such as loss of orders, loss of profit or any other financial or commercial damage) under the warranty or not.
3.
The acceptance of a phone under warranty demands that a purchase document that is legible and without modi-fication,
stating vendor's name and address, date and place of purchase, type of phone and IMEI, are attached to the warranty, and
that the information on the phone identification label is legible and that this label or any other seal has not been tampered with.
The warranty applies in normal conditions of use.
Prior to sending the phone for repair, it is the customer's responsibility to backup at his expense the customized data stored
in the phone (phonebook, settings, wallpapers). A list of backup facilities can be provided by Sagem Mobiles on request. The
responsibility of Sagem Mobiles cannot be invoked if damage occurs to customer files, programs or data. The information or
operating elements and the contents of files will not be re-installed in any case in the event of loss.
Sagem Mobiles may decide, at its option, to repair the phone with new or reconditioned parts, replace the phone with a new
phone or, in any dispute, a phone in good working condition. During its work Sagem Mobiles reserves the facility to make,
where necessary, any technical modifications to the phone where these modifications doe not adversely affect its initial
purpose.
Faulty parts to be replaced during a repair under warranty will become the property of Sagem Mobiles.
The phone repair and standstill time during the warranty period may not lead to an extension of the warranty period as stated
in article 1 above, provided no other vital provisions have been agreed.
The application of the warranty is subject to the full payment of the sums due for the phone when the request for support is made.
4.
The following are excluded from the warranty:
Breakdowns or malfunctions due to non-compliance with the installation and use instructions, to an external cause of the
phone (shock, lightning, fire, vandalism, malice, water damage of any type, contact with various liquids or any harmful agent,
unsuitable electric current...), to modifications of the phone made without the written consent of Sagem Mobiles, to a servicing
fault, as described in the documentation supplied with the phone, to lack of supervision or care, to poor environmental
conditions of the phone (especially temperature and hygrometry, effects of variations in electric voltage, interference from the
mains network or earth) or even due to a repair, a call-out (opening or trying to open the phone) or to servicing done by
personnel not approved by Sagem Mobiles.
Damage resulting from inadequate packaging and/or poor packing of the phone sent back to Sagem Mobiles.
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