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Troubleshooting 61
SIM BLOCKED If a wrong PIN number is entered three times in succession, your SIM card is
blocked. You must then:
- Enter « **05* ».
- Enter the PUK (Personal Unblocking Key) code provided by your operator, and
validate.
- Enter your PIN number and validate.
- Enter your PIN number again and validate.
After 5 or 10 failed attempts (depending on the type of SIM card), the SIM card is
definitely locked. You must then contact your operator or your SMC to obtain a
new card.
SIM LOCKED On network providers’ request, the handset can only be used with some types of
SIM cards. This message means that the SIM card you are using does not fit
with the phone. Take the SIM card out, and switch it back on. If the message SIM
not present appears on the screen, you will need to check its compatibility next
to the place where you bought it. If not, please contact your after-sales service.
No call connection Check that the number you have dialled is correct.
If the letter R is displayed on the top right corner of the screen, without any
network name displayed, only emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting ;
check if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No receiving calls Try to make a call in order to check that the phone and the networks are
operational.
Check and deactivate the permanent call forwarding (permanent call forwarding
icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Quality reception when calling Avoid placing your fingers on the top of the phone, where the aerial is integrated:
the phone will have to use full strength to establish a quality transmission.
P
ROBLEM
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ITUATION
A
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251970899_myC3-2_lu_en.book Page 61 Mercredi, 16. mars 2005 9:22 09