Troubleshooting
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Troubleshooting
The phone won’t start and/or won’t take a charge
The battery has completely lost its charge.
Connect the phone to the charger for between 5 and 30 minutes. The phone will only switch on after it has been charging for
a few minutes.
You may use the phone again when the Start option is displayed on the screen.
If the phone still won't start after 30 minutes’ charging, contact customer service.
SIM not present
Check if the SIM card is present and properly positioned / inserted.
Check the condition of the SIM card. If damaged, please go back to the operator's shop for advice. Contact your after-sales
service if the message persists.
Incorrect PIN code
An incorrect PIN code has been entered. Be careful! Three incorrect PIN codes will block the SIM Card.
SIM BLOCKED
If a wrong PIN number is entered three times in succession, your SIM card is blocked. You must then:
-
Enter the PUK (Personal Unblocking Key) code provided by your operator, and validate.
-
Enter your PIN number and validate.
-
Enter your PIN number again and validate.
After 5 or 10 failed attempts (depending on the type of SIM card), the SIM card is definitely locked. You must then contact
your operator to obtain a new card.
SIM LOCKED
In certain cases, the handset can only be used with some types of SIM cards. This message means that the SIM card you
are using does not fit with the phone. Take the SIM card out, and switch it back on. If the message
SIM not present
appears
on the screen, you will need to check its compatibility next to the place where you bought it. If not, please contact your
after-sales service.
No call connection
Check that the number you have dialled is correct.
If the letter R is displayed on the top right corner of the screen, without any network name displayed, only emergency services
can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
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