Sagem MY100X, User Manual

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74 Troubleshooting
Problem - Situation: Error message: SIM NOT PRESENT
Actions:
Check that the SIM card has been inserted correctly.
Examine the SIM card. If it is damaged, contact your mobile phone
operator sales point. If the message is still displayed, contact the
after sales service.
Problem - Situation: Error message: INCORRECT PIN
Actions:
The PIN has been incorrectly entered. If the PIN is entered
incorrectly three times, the SIM card is blocked.
Problem - Situation: Error message: SIM blocked
Actions:
If the wrong PIN number is entered three times in a row, the card will
be locked. To unlock your card:
- enter the PUK code (Personal Unlocking Key) provided by your
Network Operator and validate,
- enter your PIN number and validate,
- enter your PIN number again and validate.
After 5 or 10 times (depending on SIM card type), the SIM card will
be permanently locked. Contact your Operator or your Service
Provider to obtain a new card.
The same procedure (entering 052) applies when the PIN-2 code is
blocked (PUK2 code).
Problem - Situation: Error message: SIM locked-out
Actions:
The mobile phone operator may require certain types of SIM card to
be used. This message indicates that the SIM card is not accepted.
Remove the SIM card and turn the phone on again. If you get the
SIM not present error message, check with your phone dealer
whether your SIM card is compatible. Otherwise, contact the after
sales service.
Problem - Situation: The phone display does not change
Actions:
Press a key. If nothing is displayed, check the position of the SIM
card. If the problem continues, contact the after sales service.
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