26
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
The machine is ‘On’ but
ceases to operate
•
Turn machine off. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
®
Customer Service Centre.
Steam pouring out of
group head
•
Turn machine off. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
®
Customer Service Centre.
Espresso only drips from
the portafilter spouts,
restricted flow
•
Coffee is ground
too finely.
• Adjust the grind size to a higher
number to make the grind size
slightly coarser.
Espresso flows out
too quickly
•
The coffee is ground
too coarsely.
•
Coffee beans are stale.
• Adjust the grind size to a lower
number to make the grind size
slightly finer.
•
Use freshly roasted coffee
beans with a 'Roasted On' date
and consume between 5-20
days after that date.
Coffee not hot enough
• Cups not pre-heated.
• Rinse cups under hot water
outlet and place on cup
warming tray.
• Milk not hot enough
(if making a cappuccino
or latté etc).
• Increase the milk temperature.
Refer to 'Adjusting Milk
Temperature', page 9.
No crema
•
Coffee beans are stale.
•
Use freshly roasted coffee
beans with a 'Roasted On' date
and consume between 5–20
days after that date.
Not enough milk texture
• Steam wand is blocked.
• Refer to 'Cleaning the Steam
Wand', page 19.
•
Different brands and types of
milk and milk alternatives will
texture differently. You may
need to adjust the texture level
accordingly. Refer to 'Adjusting
Milk Texture', page 9.
