Sage the Barista Pro BES878 User Manual Download Page 18

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Troubleshooting

PROBLEM

POSSIBLE CAUSES

WHAT TO DO

Water does not flow

from the group head.
No hot water.

• Water tank is empty.

• Fill tank.

• Water tank is not fully inserted

and locked into position.

• Push water tank down completely

to lock into place.

• Machine needs to be descaled. • Perform descale cycle.
• Coffee is ground too finely

and/or too much coffee in filter

basket and/or over tamping

and/or filter basket is blocked.

• See below, ‘Espresso only drips

from the portafilter spouts or not

at all’.

Espresso only drips

from the portafilter

spouts or not at all.

• Coffee is ground too finely.

• Use slightly coarser grind.

Refer to ‘Setting the Grind Size’,

page 12 and ‘Over Extraction’,

page 14.

• Too much coffee in the filter

basket.

• Lower dose of coffee.

Refer to ‘Dosing’, page 12 and

‘Over Extraction’, page 14.

• After tamping, trim the coffee

doseusing the Razor

™

dose

trimming tool.

• Coffee tamped too firmly.

• Tamp between or 15–20kg of

pressure.

• Water tank is empty.

• Fill tank.

• Water tank is not fully inserted

and locked into position.

• Push water tank down completely

to lock into place.

• The filter basket may be

blocked.

• Use the pin on the end of the

provided cleaning tool to unblock

the hole(s).

• If the hole(s) remain blocked,

dissolve a cleaning tablet in hot

water and soak filter basket and

portafilter in solution for approx.

20 minutes. Rinse thoroughly.

• Machine needs to be descaled. • Perform descale cycle.

Water doesn't come

through (the machine

makes loud noise).

• Water tank is empty or water

level is below MIN.

• Fill tank.

Summary of Contents for the Barista Pro BES878

Page 1: ...the Barista Pro BES878 SES878 EN QUICK GUIDE ...

Page 2: ...essories J Removable drip tray grid K Removable drip tray With tray full indicator L 2L removable water tank With replaceable water filters to reduce scale and impurities M Steam dial Selector control for steam and hot water N LCD display With grinding and extracting progress animations O Control panel With menu GRIND AMOUNT FILTER SIZE 1 cup and 2 cup buttons P Group head Q Dedicated hot water ou...

Page 3: ...80 1650W 5 Cleaning disc 6 Cleaning tablets 7 Cleaning brush 8 The Razor precision dose trimming tool 9 Steam wand and filter basket cleaning tool 10 Descaling Powder All parts of the Barista Pro that come into contact with coffee water and milk are BPA Free 1 6 5 7 8 9 2 3 4 Sage makes its BPA free claim for this product based on independent laboratory testing performed for all the food contact p...

Page 4: ...RINDING Auto stop for hands free grinding directly into the portafilter THE RAZOR DOSE TRIMMING TOOL Patented twist blade trims down the puck to the right level for precision dosing and a consistent extraction ADJUSTABLE SHOT TEMPERATURE CONTROL For optimum coffee flavour PID TEMPERATURE CONTROL Electronic PID temperature control for increased temperature stability INSTANT HOT WATER Dedicated hot ...

Page 5: ...nk Push down to lock into place Fill the water tank with cold potable water and reattached the machine ensuring it is properly attached and sitting flush to the back of the machine Refer to Care Cleaning on page 18 for further instructions NOTE DO NOT use highly filtered demineralised or distilled water in this machine This may affect the taste of the coffee NOTE For replacement water filters visi...

Page 6: ...drip tray and water tank securely attached to the machine 3 Press the POWER button The machine will beep and go into FIRST CYCLE mode 4 The LCD will display FLUSH and the 1 CUP button will be illuminated PRE INFUSE SHOT STEAM SEC AMOUNT MANUAL PAUSED HOT WATER FLUSH RESET DEFAULTS DESCALE IN PROGRESS FILL TANK GRIND DOUBLE SINGLE LOCK HOPPER GRIND SIZE SHOT TEMP FASTER POUR SLOWER POUR CUSTOM HOTT...

Page 7: ...he grind dose and tamp pressure or freshness Regardless of whether you use Single Wall or Dual Wall filters baskets use the 1 CUP basket when brewing a single cup and the 2 CUP basket when brewing two cups or a stronger single cup or mug You will need to adjust the grind amount and size if switching from a single to a double basket or vice versa The provided filter baskets are designed for 1 CUP b...

Page 8: ...hine to adjust the grind size DOSING THE COFFEE Fill the hopper with fresh coffee beans Insert the required filter basket into the portafilter Place the portafilter into the grinding cradle If required press the FILTER SIZE button to select the filter basket size Single or Double If required turn the GRIND AMOUNT dial to change the grind time clockwise to increase the time and anti clockwise to de...

Page 9: ...tent extraction Insert the Razor dose trimming tool into the filter basket until the shoulders of the tool rest on the rim of the basket The blade of the dose trimming tool should penetrate the surface of the tamped coffee Rotate the Razor dose trimming tool back and forth while holding the portafilter on an angle over a knock box to trim off excess coffee grinds Your filter basket is now dosed wi...

Page 10: ...r basket and or the grind is too coarse This is an UNDER EXTRACTED shot If the espresso starts to drip but doesn t flow after 12 seconds the grind is too fine This is an OVER EXTRACTED shot 1 6 GRIND GRIND DOSE TAMP OVER EXTRATED BITTER ASTRINGENT Too fine Too much Use razor to trim Too heavy BALANCED Optimum 8 11g 1 cup 16 19g 2 cup 15 20kg UNDER EXTRACTED UNDERDEVELOPED SOUR Too coarse Too littl...

Page 11: ...MP FASTER POUR SLOWER POUR CUSTOM HOTTER COOLER CUSTOM PROGRAMMING ESPRESSO SHOT Press the MENU button to enter the main menu PRE INFUSE SHOT STEAM SEC AMOUNT MANUAL PAUSED HOT WATER FLUSH RESET DEFAULTS DESCALE IN PROGRESS FILL TANK GRIND DOUBLE SINGLE LOCK HOPPER GRIND SIZE SHOT TEMP FASTER POUR SLOWER POUR CUSTOM HOTTER COOLER CUSTOM Use the GRIND AMOUNT dial to navigate through the menu to the...

Page 12: ...producing a vortex whirlpool effect With the milk spinning slowly lower the jug This will bring the steam wand tip to the surface of the milk and start to introduce air into the milk Gently break the surface of the milk with the tip to get the milk spinning fast enough Keep the steam wand tip at or slightly below the surface continuing to maintain the vortex Texture the milk until sufficient volum...

Page 13: ...t a time Lock upperburr Hold hopperovercontainer turn dial to release beans into container Align hopper into position Run grinder until empty Remove hopper Unlock hopper Move adjustable top burr 1number coarserorfiner Removewire handle from both sides ofthe burr Align the number with the handle opening Remove upper burr Insertwire handle from both sides ofthe burr Push upperburr firmlyinto positio...

Page 14: ...CLE The LCD will display a FLUSH alert when a cleaning cycle is required The cleaning cycle is separate from descaling PRE INFUSE SHOT STEAM SEC AMOUNT MANUAL PAUSED HOT WATER FLUSH RESET DEFAULTS DESCALE IN PROGRESS FILL TANK GRIND DOUBLE SINGLE LOCK HOPPER GRIND SIZE SHOT TEMP FASTER POUR SLOWER POUR CUSTOM HOTTER COOLER CUSTOM FILTER SIZE MENU EXIT GRIND AMOUNT 1 Insert the cleaning disc into t...

Page 15: ...water and steam After each stage is complete the machine will beep The STEAM DIAL must be manually turned to the HOT WATER and STEAM position when indicated on the LCD PRE INFUSE SHOT STEAM SEC AMOUNT MANUAL PAUSED HOT WATER FLUSH RESET DEFAULTS DESCALE IN PROGRESS FILL TANK GRIND DOUBLE SINGLE LOCK HOPPER GRIND SIZE SHOT TEMP FASTER POUR SLOWER POUR CUSTOM HOTTER COOLER CUSTOM 5 Once the descale ...

Page 16: ... and the grinder outlet Remove hopper Set GRIND SIZE to 1 finest Use 10mm socket Rotate clockwise to loosen the nut only Set GRIND SIZE to 30 coarsest Unlock remove top burr Remove nut spring flat washer Carefully remove lower burr Remove grind fan washers using long nose pliers Insert lock top burr Set GRINDSIZE to15 Replace lock hopper Clean chute with brush Unblock the grinds exit chute using t...

Page 17: ...ter basket and portafilter into the group head Press the 1 CUP button and run a short flow of water to rinse out any residual coffee Press the 1 CUP button again to stop the hot water Remove the portafilter and rinse thoroughly CLEANING THE DRIP TRAY 1 The drip tray should be removed emptied and cleaned at regular intervals particularly when the drip tray full indicator is showing EMPTY ME 2 Remov...

Page 18: ...e 12 and Over Extraction page 14 Too much coffee in the filter basket Lower dose of coffee Refer to Dosing page 12 and Over Extraction page 14 After tamping trim the coffee doseusing the Razor dose trimming tool Coffee tamped too firmly Tamp between or 15 20kg of pressure Water tank is empty Fill tank Water tank is not fully inserted and locked into position Push water tank down completely to lock...

Page 19: ...rim of the filter basket to ensure a proper seal in group head Too much coffee in the filter basket Lower dose of coffee Refer to Dosing page 12 After tamping trim the coffee dose using the Razor dose trimming tool No steam Machine has not reached operating temperature Allow time for the machine to reach operating temperature Water tank is empty Fill tank Water tank is not fully inserted and locke...

Page 20: ...with a Roasted On date and consume between 5 20 days after that date If using pre ground coffee use within a week of grinding The filter basket may be blocked Use the pin on the end of the provided cleaning tool to unblock the hole s If the hole s remain blocked dissolve a cleaning tablet in hot water and soak filter basket and portafilter in solution for approx 20 minutes Rinse thoroughly Single ...

Page 21: ...ber Too much too little ground coffee is being delivered to the filter basket Grind amount settings are incorrect for particular grind size Use the grind duration button to increase or decrease the grind amount Refer to Dosing page 12 and Extraction Guide page 14 Too much too little espresso is being delivered to the cup Grind amount and or grind size settings and or shot volumes require adjustmen...

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Sage the Barista Pro BES878, User Manual

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