17
EN
PROBLEM
POSSIBLE CAUSE
WHAT TO DO
Coffee not hot
enough
• Cups not pre-heated.
• Rinse cups under hot water outlet
and place on cup warming tray.
• Milk not hot enough
(if making cappuccino
or latté etc).
• Increase the milk temperature
in settings menu.
No crema
• Coffee beans are stale.
• Use freshly roasted coffee beans with
a ‘Roasted On’ date and consume
between 5–20 days after that date.
Not enough
milk texture
• Steam wand is blocked.
• Refer to ‘Cleaning the Steam Wand’,
page 12.
• You may have a blockage in scale.
Please run the descale process.
• Different brands and types of milk and milk
alternatives will texture differently. You may
need to adjust the froth level accordingly.
Too much coffee
extracted
• Coffee is ground too
coarsely.
• Shot duration/volume
needs to be adjusted.
• Adjust the grind size to a lower number
to make the grind size slightly finer.
• Customise extraction time by touching
the ‘Single’ / ‘Double’ button.
Not enough
coffee extracted
• Coffee is ground too finely.
• Shot duration/volume
needs to be adjusted.
• Adjust the grind size to a higher number
to make the grind size slightly coarser.
• Customise extraction time by touching
the ‘Single’ / ‘Double’ button.
Amount of coffee
extracted has
changed, but
all settings are
the same.
• As coffee beans age,
the extraction rate
changes and can affect
the shot volume.
• Adjust the grind size to a lower number
to make the grind size slightly finer.
• Customise extraction time by touching
the ‘Single’ / ‘Double’ button.
• Use freshly roasted coffee beans with
a ‘Roasted On’ date and consume between
5–20 days after that date.
