Sage Nespresso Vertuo Creatista SVE850, User Manual

Page: 25 / 32

25
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES EASY SOLUTION
MachineisnotrunningandCoffeeButtonlightcontinuously
displays 2 blinks Red and 1 pause.
•
DuringregularCoffee/Espressopreparation:
1)Unlockthehandleandopenthemachinehead
tocheckthatafreshundamagedcapsuleisinserted
inthecorrectposition.
2)Checkthatthehandleisinthe“locked”position.
3)Checkthatthewatertankisfull.
•
During Descaling, Emptying and Cleaning:
1)Checkthatcapsuleisejected.
2)Checkthatthehandleisinthe“locked”position.
•
During Programming Volume:
1)Checkandinsertacapsule.
2)Pleaserefertothecorrespondingchapter.
•
If problem persists:
1. Unlockthehandleandopenmachinehead.
2. Replace capsule (if needed).
3. Disconnectpowercordfromtheoutletandplugthemachine
back into outlet after 10 seconds.
4. Closetheheadandpressthebuttontoturn“on”andpress
again to start brewing. If problem persists, call Nespresso .
Leakageorunusualcoffeeflow.
•
Checkthatthewatertankiscorrectlypositioned.
Machineentersstandby.
•
Tosaveenergythemachinewillturnoffafter
2 minutes of non-use.
•
See Energy Saving Concept Section.
Coffeegroundsinthecup.
•
Performthecleaningproceduretwice.
•
SeeCleaningthecoffeesystemsection.
Coffeelighton,butnolightonmilkside.
•
Machinecommunicationerror
•
Unplugthemachine,wait10seconds,pluginthemachine,
wait 10 seconds, press steam button.
Descale alert LED is blinking.
Descale alert LED is on and Steam does not work.
•
Machinerequiresdescalinginordertoachieve
optimal performance.
•
Descalethemachine.
Milk steam cycle does not start.
•
Checkthatthewatertankiscorrectlypositioned.
•
Checksteamtipforanyblockagesandensurewandislowered
intothecorrectposition
•
Checkifacoffeebrewisinprogressassteamcanonlystart
afterthecoffeeisfinished.
•
Checkifthedescalealertisshowingandthenrequires
a descale.
•
Checkifthe“clean”ledisindicatingthatthesteamwand
requires a clean.
•
Fill water tank.
•
Complete a steam wand cleaning cycle.
•
Complete a descale cycle.