28
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Espresso runs out
too quickly.
Coffee is ground too coarsely.
Use slightly finer grind.
Refer to ‘Setting the Grind Size’, page 14
and ‘Under Extraction’, page 20.
Not enough coffee in the filter
basket.
Increase dose of coffee.
Refer to ‘Dosing’, page 14 and ‘Under
Extraction’, page 20. Tamp then use the
Razor™ dose trimming tool to trim off
excess coffee.
Coffee tamped too lightly.
Tamp between or 15–20kg of pressure.
Espresso runs out around
the edge of the portafilter.
Portafilter not inserted
in the group head correctly.
Ensure portafilter is completely inserted
and rotated until resistance is felt.
There are coffee grounds around
the filter basket rim.
Clean excess coffee from the rim
of the filter basket to ensure a proper
seal in group head.
Too much coffee in the filter basket. Lower dose of coffee. Refer to ‘Dosing’,
page 14. After tamping, trim the
coffee dose using the Razor™ dose
trimming tool.
The silicone seal surrounding the
shower screen needs to be replaced
to ensure the portafiler is properly
secured into the group head.
Refer to ‘Replacing the Silicone Seal’,
page 26.
No steam.
Machine has not reached operating
temperature.
Allow time for the machine to reach
operating temperature.
Water tank is empty.
Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely
to lock into place.
Machine needs to be decalcified.
Perform descale cycle.
Steam wand is blocked.
Refer to ‘Cleaning the Steam Wand’,
page 25.
Pulsing/pumping sound
while extracting espresso
or steaming milk.
The machine is carrying out the
normal operation of the pump.
No action required as this is the normal
operation of the machine.
Water tank is empty.
Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely
to lock into place.
