30
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Machine is on but
ceases to operate.
The safety thermal-cut out may
have activated due to the pump or
grinder overheating.
Press the POWER button to switch
the machine off and unplug from the
power outlet. Allow to cool for about
30–60 minutes.
If problem persists, call Sage
®
Support.
No ground coffee
coming from grinder.
No coffee beans in hopper.
Filler hopper with fresh coffee beans.
Blocked grinder chamber or chute.
Clean and clear grinder chamber
and chute. Refer to ‘Advanced Cleaning
for the Conical Burr Grinder’, page 24.
Water/moisture in grinder
chamber and chute.
Clean and clear grinder chamber and
chute. Refer to ‘Advanced Cleaning
for the Conical Burr Grinder’, page 24.
Ensure burrs are thoroughly dry before
re-assembling. It is possible to use a hair
dryer to blow air into the grinder chamber.
Too much/too
little ground coffee
is being delivered
to the filter basket.
Grind amount settings are incorrect
for particular grind size.
Use the grind duration button
to increase or decrease the grind
amount. Refer to ‘Dosing’, page 14
and ‘Extraction Guide’, page 20.
Too much/too little
espresso is being
delivered to the cup.
Grind amount and/or grind size
settings and/or shot volumes
require adjustment.
Adjust the grind amount and/or grind
size settings. Refer to ‘Setting the
Grind Size’, page 12, ‘Dosing’, page 14
and ‘Extraction Guide’, page 20.
Grinder is making
a loud noise.
Blockage or foreign object
in grinder.
Remove hopper, check for debris
or blockage. If necessary, clean and
clear grinder chamber and chute. Refer
to ‘Cleaning the Conical Burr Grinder’,
page 24.