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Banknote Error messages
When the device detects a suspect banknote during counting, it will stop, sound an alarm and display an error
message. The last counted banknote in the stacker is the suspect note. Remove this note and press [
Start/OK
] to
continue counting. Count the banknote again to make sure if a suspected banknote is detected.
A variety of messages can be
displayed. These messages can
occur during start up or during
counting. The error message
screen shows the main error, the
explanation and solution and the
error message number.
Main error
Explanation
Error message number
Banknote Error messages
WIDTH,
LENGTH
- A banknote with a non-conforming
size has been detected.
Error
Cause
Solution(s)
- Banknote is suspected.
- The sensors may be dirty or
blocked by dust.
- The image or integrated UV features
of banknotes may become weaker
when a banknote is old, heavily
used or when it has accidentally
been washed.
SLANT
CHAINED,
DOUBLE
- Count the banknote again to make sure if suspected
banknote is detected.
- Follow the cleaning procedure.
- Check if the banknotes are dirty, damaged or worn out.
- Make sure that the device is not in the vicinity of any
magnetic fields or devices transmitting any signal since this
may disrupt the integrated sensors.
- Ensure the banknotes are placed neatly and are inserted
centred on the hopper. Use the hopper guides to center the
banknotes and when counting a large stack of banknotes,
guide the notes also with your hands during counting. Please
refer to first operation.
- The banknotes are not being fed
straight through the machine.
- Ensure that there are no banknotes stuck, folded or glued
together.
- Check the banknote quality. If no obvious visibl issues are
found, count the banknote again and check if the problem
persists.
- The hopper may be set too loose. Adjust the hopper screw in
clockwise direction. See chapter maintenance and servicing.
- More than one banknote is being fed
through the machine at the same
time.
UV, MG
- Check the banknote quality. If no obvious visible issues are
found, count the banknote again and check if the problem
persists.
- Check the banknote quality. If no obvious visible issues are
found, count the banknote again and check if the problem
persists.
- An incomplete, torn or half-size
banknote has been detected.
HALF
BANKNOTE
