37
TROUBLESHOOTING
P
ROBLEMS
C
AUSES
S
OLUTIONS
The machine does not turn on.
The machine is not connected to the
power source.
Connect the machine to the power source.
The plug has not been plugged into the
back of the machine.
Insert the plug into the machine’s power
socket.
Hot water or steam is not
dispensed.
The hole of the steam spout is clogged. Clean the hole of the steam spout using a pin.
Coffee has little crema.
The coffee blend is unsuitable or coffee
is not freshly roasted.
Change coffee blend.
SBS system knob turned towards the
left
Turn the SBS system knob to the right
The
Brew Group
does not come
out.
The
Brew Group
is out of place.
Turn the machine on. Close the service door.
The
Brew Group
is automatically placed in the
correct position.
Dregs drawer is inserted.
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Brew
Group
.
Coffee is not brewed.
Water tank is empty.
Fill the water tank and prime the circuit again.
Brew group is dirty.
Clean the
Brew Group
.
Coffee is brewed slowly.
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Change coffee blend.
Decrease the dose.
Brew group dirty.
Clean the
Brew Group
.
Coffee leaks out of the dispensing
head.
Dispensing head is clogged.
Clean the dispensing holes with a soft cloth.
Please contact the service centre for any problems not covered in the above table or when the suggested solutions
do not solve the problem.