32
TROUBLESHOOTING - SAFETY RULES
PROBLEMS
CAUSES
SOLUTIONS
The machine does not turn on.
The machine is not connected to the
power source.
Connect the machine to the power source.
The plug has not been plugged into the
back of the machine.
Insert the plug into the machine’s power
socket.
Hot water or steam is not dispensed.
The hole of the hot water/steam wand
is clogged.
Clean the hole of the hot water/steam wand
using a pin.
Coffee has little crema.
The coffee blend is unsuitable or coffee
is not freshly roasted.
Change coffee blend.
The SBS dial is turned towards the left.
Turn the SBS dial to the right.
The brew group does not come out.
The brew group is out of place.
Turn the machine on. Close the service door.
The brew group is automatically placed in the
correct position.
The dregdrawer is inserted.
Remove the dregdrawer first, then the brew
group.
The machine grinds the coffee beans
but no coffee comes out.
(see note)
The water tank is empty.
Fill the water tank and prime the circuit again.
The brew group is dirty.
Clean the brew group.
Rare event that occurs when the
machine is automatically adjusting the
dose.
Brew a few coffees as described in the
manual.
The coffee is too weak.
(see note)
Rare event that occurs when the
machine is automatically adjusting the
dose.
Brew a few coffees as described in the
manual.
Coffee is brewed slowly.
(see note)
The coffee grind is too fine.
Adjust the grinder to a coarse grind (see
page 12).
The brew group is dirty.
Clean the brew group.
Coffee leaks out of the dispensing
head.
The dispensing head is clogged.
Clean the dispensing holes with a soft cloth.
The machine grinds the coffee, but
coffee does not brew.
The opti-dose adjustment is not at the
optimal setting.
Change the opti-dose adjustment (see page 10).
Note: If dealing with an initial start-up or if the coffee blend has been changed, a certain number of coffees must be
brewed in order to allow the machine to optimize the parameters.
Please contact Saeco or an authorized service center for any problems not covered in the above table or when the
suggested solutions do not solve the problem.
ADDITIONAL INFORMATION FOR THE CORRECT USE OF THE INTENZA WATER FILTER
To correctly use the Intenza water filter, please consider the following instructions:
1. Store the Intenza water filter in a cool area in which the room temperature ranges from +1°C to +50°C (34°F to
122°F). Do not store it in direct sunlight.
2. Carefully read the operating instructions and the safety warnings provided with each filter.
3. Keep the filter instructions together with the manual.
4. These instructions integrate those contained in the manual, as they focus on the specific application of the filter in
the machine.
