72
ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. You
fi nd its contact details in the warranty booklet by-packed separately or on
www.philips.com/support.
Machine actions
Causes
Solutions
The machine does not
switch on.
The machine is not connected to
the electric network.
Connect the machine to the elec-
tric network.
The power button is set on "0".
Check that the power button is set
to "I".
The drip tray gets fi lled al-
though no water is drained.
Sometimes water is drained au-
tomatically by the machine into
the drip tray in order to manage
the rinsing of the circuits and
ensure optimum machine per-
formance.
This is conceived as a normal func-
tion in
standard machine operation.
The red
icon is always
displayed on the machine.
The coff ee grounds drawer was
emptied with the machine off .
The coff ee grounds drawer must
always be emptied with the ma-
chine on. Wait until the
icon
is displayed before refi tting the
drawer.
Coff ee is not hot enough.
The cups are cold.
Preheat the cups with hot water.
No hot water is dispensed.
The hot water dispensing spout
orifi ce is clogged.
Unclog the orifi ce of the hot water
dispensing spout with a pin.
Make sure that the machine is off
and cold before performing this
operation.
Coff ee does not have
enough crema.
(See note)
The blend is unsuitable, coff ee is
not freshly roasted or the grind is
too coarse.
Change coff ee blend or adjust
the grind as explained in chapter
"Adjusting the Coff ee Grinder".
The milk was not frothed
The milk carafe is dirty or not
inserted correctly.
Verify the correct cleaning of the
carafe and its insertion.
The machine takes a long
time to warm up or the
amount of water dispensed
from the wand is too little.
The machine circuit is clogged
by limescale.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place.
Turn the machine on. Close the
service door. The brew group
automatically returns to the initial
position.
The coff ee grounds drawer is
inserted.
Remove the coff ee grounds drawer
before removing the brew group.
