15
ENGLISH
PROBLEMS
CAUSES
REMEDIES
The machine does not
turn on.
The machine is not
connected to the power
supply.
Move the main switch to ON
(“I” position).
Check the plug and the power
outlet.
The coffee is not hot
enough.
The cups are cold.
Warm up the cups on cup
warmer or by dispensing a
little hot water into the cup
and letting it sit for a few
seconds.
Only water is dispensed
when you select “pre-
ground coffee”.
No pre-ground coffee has
been put into the pre-
ground chute.
Select Pre-ground coffee
button, put pre-ground coffee
into the chute and press the
desired coffee button.
Too much pre-ground
coffee put in chute.
Put one level scoop of
espresso coffee. Max. 1 cup
at a time.
No hot water or steam
is dispensed.
The steam wand is
clogged.
Clear it with a thin needle or
pin.
During this opera-
tion, the knob must
be closed and the machine
must be off.
Then run water through
steam wand to make sure
unclogged.
PROBLEMS
CAUSES
REMEDIES
Reduced amount of
coffee, water and
steam coming out
of the machine; the
machine takes longer
to heat.
Lime scale / mineral build
up in machine.
Descale the machine. If not
done for a long period of
time, we recommend doing 2
consecutive cycles.
Unable to clear
Descale message.
Descale
cycle
not
complete.
Must completely finish the
automatic descaling cycle for
the light to clear.
The brew group cannot
be removed.
The brew group is out of
alignment.
Put waste box and drip tray
in position, close door and
switch machine on; the brew
group will reset into original
position.
Water light will not
clear.
Machine needs to be
primed.
Dispense 3-4 oz of water
through the steam wand.
Steam wand clogged.
Clear steam wand and prime
machine.