64
ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could en-
counter with your machine. If you are unable to solve the problem with the
information below, visit
www.philips.com/support
for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. You
fi nd its contact details in the warranty booklet by-packed separately or on
www.philips.com/support
.
Machine actions
Causes
Solutions
The machine does not
switch on.
The machine is not connected to
the electric network.
Connect the machine to the electric
network.
The power button is set to “0”.
Check that the power button is set to
“I”.
The drip tray gets fi lled
although no water is
drained.
Sometimes water is drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is seen as normal machine beha-
vior.
Coff ee is not hot enough.
The cups are cold.
Preheat the cups with hot water or use
the hot water dispenser.
Beverage temperature in the pro-
gramming menu is set to low.
Ensure that the temperature is set to
Normal or High in the beverage pro-
gramming menu.
Cold milk is being added to the
coff ee.
Cold milk will reduce the temperature
of the end product. Therefore please
pre-heat the milk before adding it.
No hot water is dispensed. The hot water dispenser is clogged
or dirty.
Clean the hot water dispenser (please
refer to chapter “Cleaning and mainte-
nance”).
Check if it is clogged by looking into
the spout. Use a pin or needle to make
a hole through the limestone.
The machine is not fi lling
the cup.
The machine has not been pro-
grammed.
Enter the beverage programming
menu and adjust the coff ee length set-
ting to your liking for every beverage.
Coff ee has not enough
crema.
(See note)
The blend is unsuitable, coff ee is
not freshly roasted or the grind is
too coarse.
Change coff ee blend or adjust the
grind as explained in chapter “Adju-
sting the ceramic coff ee grinder”.
The coff ee beans or the pre-
ground coff ee are too old.
Ensure that fresh coff ee beans or pre-
ground coff ee are being used.
The milk was not frothed.
The Carafe is dirty or not inserted
correctly.
Verify the correct cleaning of the carafe
and its insertion.
Summary of Contents for Energica HD8852
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