SAC "H" Helipad, Manual

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Box 5345 • Beaumont • Texas • 77726-5345 • USA • Phone (409) 842-1717 • Fax (409) 842-2987 • Email sales@southernavionics.com
www.southernavionics.com
MANUFACTURERS OF LOW FREQUENCY RADIOBEACONS AND ASSOCIATED PRODUCTS
SOUTHERN AVIONICS COMPANY
Repair Policy
Repair Rate: One Hundred Twenty ($120) Dollars per hour plus Parts.
Minimum Repair Cost: One Hundred Twenty ($120) Dollars.
Maximum Repair Cost: Seventy-five (75) percent of the price for a new or reconditioned item or
its direct replacement. If an item sent to SAC for Repair is determined to be non-repairable and is
replaced by a new or reconditioned item, the Customer is not charged for any costs incurred in
time and materials spent in efforts to repair that particular non-repairable item. The Customer will
only be charged the price of the replacement item. All non-repairable items are returned to the
Customer. However if the Customer does not purchase a new or reconditioned item to replace
that particular non-repairable item the Minimum Repair Cost is applied.
Turnaround Time: Southern Avionics Company's standard Turnaround Time is 45 days.
Customers that request the Repair be processed in less than 45 days will be charged an
Expediting Fee of Thirty ($30) Dollars per hour in addition to the standard Repair Rate.
RMA (Return Material Authorization): Southern Avionics Company requires all items submitted
to our factory for Repair must be accompanied by a Return Merchandise Authorization (RMA)
Number. Please make a RMA request before returning items to Southern Avionics Company.
This is the best way to communicate with us and ensure that your needs are taken care of. A
RMA Number may be obtained by contacting
Angela Flores, Sales Administrator either by
telephone at 409-842-1717, extension 111 or by e-mail at angelaf@southernavionics.com .
Rejection: Southern Avionics Company reserves the right to refuse repair of any items that SAC
deems to be non-repairable to our factory standards. Pads lifted from circuit boards or burnt
circuit boards are examples of grounds for rejection.
Freight Costs: The Customer pays for freight costs to and from Southern Avionics Company.
SAC will not be responsible for any loss or damage of any items in transit either to or from SAC.
Expiration of Support: SAC supports all items manufactured by SAC for no less than ten (10)
years from date of original purchase. SAC will not repair any items that are older than ten (10)
years old. Any items sent to SAC for repair that are more than ten (10) years old will be returned
to the sender freight collect to the return address provided unless otherwise specified in writing
prior to the receipt of the returned item by SAC.
Serial Numbers: Southern Avionics Company will not repair any items that are not accompanied
by the Serial Numbers of the finished goods associated with the items.
Estimates: SAC will not provide any estimates of costs other than the costs outlined above.
Warranty: Repairs are guaranteed for 90 days after shipment. Warranty applies only to Repairs
made and does not cover subsequent equipment failures not associated with the previous
Repair.