TROUBLESHOOTING
If there is no output on the screen and all connections are correct, try the following:
1. Test your equipment with the certified CAT6 1-meter cable supplied with our unit. If it works with
our 1-meter cable, the problem is the quality of the longer cable.
2. Make sure your TV/monitor/projector supports the HDMI signal which is being fed through the HDMI
extender kit.
3. Please check and make sure the network cable is fully inserted into the network port on both sides.
4. Restart the transmitter or receiver by pressing the reset button.
5. Please check and make sure the length of your certified CAT6 network cable is within the usable
range: Up to 50 meters.
6. Reset the transmitter so that the units can resynchronize.
Q: The color or resolution becomes abnormal, or there is no audio output?
A: Reset the transmitter so that the units can resynchronize.
Q: The image goes black for a microsecond when I touch the metal casing of the TX or the RX unit
A: Avoid touching the units during operation, or ground your unit.
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DA-HDEX USER MANUAL
