Troubleshooting guide
Problem
Error Code
Possible Cause
Solutions
The machine
fills overtime.
“E01” is on the
screen.
1. The water tap is
not open.
2. The drain hose is
put down.
3. The water inlet
valve is damaged.
1. Open the
water tap.
2. Hook up the
hose.
3. Change the
water inlet
valve.
There is a
Door lock
alarm.
“E02” is on the
screen.
1. The door is not
locked well.
2. Garment is caught
between the door
and the seal.
3. The door lock is
damaged.
1. Lock the door
well.
2. Put the gar-
ment into the
drum.
3. Change the
door lock.
The machine
drains over-
time.
“E03” is on the
screen.
1. The drain hose is
squashed or kinked.
2. The drain pump
filter is block.
3. The drainage
system pipes are
blocked.
1. Check the
drain hose.
2. Clean the
filter.
3. Check the
drainage system
and clean it.
Water over-
flows the
machine. /
Water sensor
works abnor-
mal.
“E04” is on the
screen.
1. The water inlet
valve is damaged.
2. The connection
between the water
sensor and wire is not
secure.
3. The water sensor is
damaged.
1. Change the
water inlet.
2. Check the
connection
and ensure it is
secure.
3. Change the
water sensor.
Problem
Error Code
Possible Cause
Solutions
The motor
does not
work.
“E05” is on the
screen.
1. The connection be-
tween the motor and
wire is not secure.
2. The motor is
protected because of
over-heat.
3. The motor is dam-
aged.
1. Check the
connection
and ensure it is
secure.
2. Check if the
machine is
overloaded.
Switch off the
machine, and
retry when the
motor becomes
cool.
3. Change the
motor.
There is a
heating tube
fault.
“E06” is on the
screen.
1. The connection
between the heating
tube and wire is not
secure.
2. The heating tube is
damaged.
1. Check the
connection
and ensure it is
secure.
2. Change the
heating tube.
There is a
temperature
sensor fault.
“E07” is on the
screen.
1. The connection
between the tem-
perature sensor and
wire is not secure.
2. The temperature
sensor is damaged
1. Check the
connection
and ensure it is
secure.
2. Change the
temperature
sensor.
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