Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-3
Customer Assistance Offices ............................7-3
Roadside Assistance Program ..........................7-4
Vehicle Data Collection and Event Data
Recorders ..................................................7-5
Reporting Safety Defects ..................................7-6
Reporting Safety Defects to the United States
Government ...............................................7-6
Reporting Safety Defects to the Canadian
Government ...............................................7-7
Reporting Safety Defects to Saab .....................7-7
Service Publications Ordering Information ...........7-7
Section 7
Customer Assistance and Information
7-1
2005 - Saab 97X Owner Manual
