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Troubleshooting Guide
Below we have provided a common problems and solutions table. Be sure to consult this table should you
experience any technical problems.
Description of Problem
Possible Causes
Known Solutions
The burner will not ignite or
the burner will not stay lit
1) The electric ignition may have
dead or low power batteries
2) Starter button not being held
long enough for ignition to take
place
3) The fuel level could be too low
4) The propane cylinder valve
could be partially or fully closed,
which can restrict fuel flow
5) The pressure regulator valve
may be in the off position or may
not be providing sufficient fuel flow
1) Change the batteries located in
the ignitor assembly, double check
spark.
2) Ensure you hold your starter
button until the burner ignites,
continue to hold for an additional
15-20 seconds
3) Check and refill your fuel tank
4) Ensure your fuel valve is fully
open, you can do this by turning
the knob fully counter-clockwise
5) You may increase the pressure
from the regulator by turning the
knob clockwise
Burner will not stay lit
1) The fuel level may be too low
2) Loose connection between the
thermocouple and flame-out valve
1) Refill your fuel tank
2) Tighten the thermocouple
connection to the flame-out valve
Crack filler is melting really slowly
1) Incorrect crack sealant being
used
2) Burner is not providing enough
heat to melt the crack sealant
3) The temperature outside is
cooler than normal slowing down
the melting process
1) Double check that your using
an approved crack sealant for use
in direct-fire melters
2) Increase the fuel to your burner
3) No solutions, melting takes
longer on cooler days
