TROUBLESHOOTING
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
1. Motor doesn’t start or
attachment doesn’t rotate.
•
The drinking cups or mill may not be securely attached to the base.
Ensure that drinking cups or mill are correctly fitted to the base by
aligning the tabs of the cups or mill with those on the base, pressing
down and twisting clockwise to lock into place
.
2.Ingredients are unevenly
blended
•
Too many ingredients are being blended at once. Use fewer ingredients
per operation cycle.
3. The mill or drinking cups
are leaking.
•
The blades may not be correctly fitted to the drinking cups or mill.
Ensure the blade assemblies are correctly fitted and aligned onto the
cups or mill. Place the blade assembly on the cup or mill and turn
clockwise until it is tightly locked into place.
4. Unit doesn’t switch on.
•
The drinking cups or mill may not be securely attached to the base,
refer to point 3 for solution.
•
The unit may not be plugged into the power outlet or the switch on the
power outlet may be off. Make sure the unit is plugged into the power
outlet and that the power to the outlet is on.
5. Unit doesn’t turn off.
•
Unplug the power cord from the electrical outlet and call customer
service for support.
6. Lid/blade assembly will
not properly align to the
cup or mill.
•
Place the cup or mill on a level surface. Place the blade assembly on
top of the cup and align the threads so that blades are positioned flat on
the cup. Twist clockwise so that the blades evenly align on the cup until
it is tightly sealed.
CLEANING AND MAINTENANCE
•
This appliance is for household use only and is not user-serviceable.
•
Always remember to unplug the unit from the electrical outlet when not in use and
before cleaning.
•
Detach and separate all parts from each other.
•
Clean the motor base with a damp cloth and wipe dry.
•
The cups, mill, lids and blades can be washed in the dishwasher but ensure the lids
and blades are packed on the top rack. Use caution when handling the blades as
the blades are very sharp.
•
You may also wash the cups or mill by filling them to the max fill line with warm
water and a drop of dish washing detergent, seal the cup or mill and proceed to use
the unit as described under operating instructions. Do not fill the cups or mill past
the max fill line. After operating a few times, remove the cups or mill from the motor
base and rinse them, the blades and lids under running water. Allow all the parts to
dry before storing.
•
CAUTION: DO NOT immerse the motor base into water or any other liquid.
