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Do not immerse the kettle or kettle base in liquid.
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Do not use harsh or abrasive cleaning agents or solvents.
We recommend that you descale your kettle regularly, even in soft water areas. Lime
scale may be white, coloured, or even rusty-looking, but it is normally visible. Phosphate
scale is not generally visible, but there is always a build-up, even in soft water areas.
Any build-up of scale causes overheating, which reduces the life of the element, and
may trigger the boil-dry cut-out to engage. So, even in a soft water area, descale at least
monthly, to help keep your kettle in working order.
To descale your kettle:
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We suggest use of a kettle descaler in order to dissolve chalky deposits or scale.
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Use a descaler suitable for plastic products (all kettles have plastic parts). Follow
the instructions on the descaler, then rinse several times, fill, boil and discard the
water, to remove all chemical residues.
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Follow the directions on the descaler package. If a commercial descaler is not
available, fill the kettle with enough white vinegar to cover the bottom by about
1.5cm. Bring the vinegar to a boil. You may need to repeat this several times with
cooled vinegar to remove the calcium build-up completely. When the descaling
process is complete, empty the kettle and rinse out several times with clean
water
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Products returned under guarantee with faults related to scale will be subject to a
repair charge.
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If you notice your kettle getting noisier – descale it.
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Do not rely on visible scale, as phosphate scale is not visible. Rather descale the
kettle for preventative purposes.
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Do not try to move or remove the diffuser – you will break it.
Water filter:
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Scale particles suspended in the water may give it a cloudy or greasy
appearance.
