RUNTEQ SRS HR USER GUIDE
ENv001(Jan 2019)
Page 5 of 9
If the RUNTEQ Smart Running Sensor does not seem to be sending heart rate data even
without obstructions, try any of the following:
1.
Ensure the belt contact areas (electrodes) are wet.
2.
Adjust the belt so that it fits tighter against your chest.
3.
If your skin tends to remain dry during a workout, use electrode gel.
4.
Check that Bluetooth is on in the device your belt is paired with.
5.
Change the battery in the sensor and re-pair with your sports watch or mobile
device.
If the RUNTEQ Smart Running Sensor seems to send incorrect data, try any of the
following:
1.
Ensure that the sensor is attached correctly to the belt with both snaps snugly
fitted.
2.
Pair the belt again with your Bluetooth-enabled device.
6.3. Battery
RUNTEQ Smart Running Sensor uses a 3-Volt lithium cell (CR 2025) battery. With
RUNTEQ app, you can check the battery status from the device information when the
sensor is connected.
To replace the battery:
1.
Remove the sensor from the belt.
2.
Open the battery cover
3.
Replace the battery.
4.
Firmly close the battery cover.
6.4. Getting support
To get additional support, visit
www.runteq.com/support
. There you will find a
comprehensive range of support materials, including Questions and Answers and
instruction videos. You can also post questions directly to Runteq or email/call Runteq
support professionals.
We recommend registering your product to get the best personalized support from
Runteq.
To get support from Runteq:
1.
Register at
www.runteq.com/support
2.
Visit runteq.com (
www.runteq.com/support
) to see if you question has been asked/
answered already.
3.
Alternatively, send us an email to
. Please include the product
name, serial number and a detailed description of the issue. RUNTEQ’s qualified
customer support staff will help you and, if needed, troubleshoot your product
during the call.
