SD card cannot store photos or
videos
The SD card is full
Delete SD card contents
Incorrect storage file format
settings
When formatting the SD card, select the
FAT32 file format
Problem of SD card
Try to format the SD card or replace the SD
card
The phone is not connected to
Wi-Fi
Question
Reason
Solutions
When connecting to the
aircraft's Wi-Fi, the network is
not set or set incorrectly
The reason why the iPhone can
connect to Wi-Fi, but cannot
see the image is that the
network permission popped up
by the app is not set to allow
Wrong app downloaded
Download the correct app
App does not display the
interface
No photo or video storage on
your phone
Video freezes, image
transmission distance is short
App crash or its functions are
abnormal
Phone cannot connect to Wi-Fi
The Wi-Fi name is not
displayed
GPS signal is weak
Give us your mobile phone version model
and we will give you a corresponding
solution
The phone is a single band
phone
Wi-Fi has not been activated
Use the dual band devices that support
both 2.4 GHz and 5 GHz/5.8 GHz
Wait for about 30 seconds after turning on
the aircraft and keep refreshing the Wi-Fi
list while the Wi-Fi is activated
Turning on the aircraft indoors
GPS signals cannot be found
indoors.Please search for GPS signals in
an open area outdoors
Please stay away from obstacles for more
than 32.81 feet(10 meters), and search for
GPS signals in an open area
Under the tree, next to the
building, in an obstructed area
The phone version is old and
not compatible with the app
It is the first time to connect
your phone to the Wi-Fi
Try connecting a few more times or restart
the phone
Please set it correctly when popping up
album permissions
Connect to aircraft Wi-Fi to download
video from app to mobile phone
Fly the aircraft within the range of the
Wi-Fi
Fly the aircraft in an unobstructed open
area free of buildings, high-voltage wires
and signal towers
Connect your mobile phone to the Wi-Fi :
Ruko_F11_Mini_5G-******
Turn off unused applications on your
phone to maintain the best performance of
the phone.
Album storage permission is
not turned on
After the SD card is installed,
the phone does not store
photos and videos, they are all
stored on the SD card
The aircraft is out of Wi-Fi
range
Wi-Fi image transmission
signal interference
The remote controller and the
mobile phone are not pointed
at the direction of the aircraft
Point the remote controller and the mobile
phone at the flying direction of the aircraft
to maintain the strongest signal connection
Phone lagging
Android 6.0 and above, IOS 10.02 and
above
Set the Wi-Fi correctly
Turn the phone to airplane mode
Reinstall the app and select allow when
the network permission pops up
VPN switch is turned on
Turn off the VPN switch
The phone version is too low
11
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