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Ruijie Networks RG-WALL1600-S3600 Hardware Installation And Reference Manual Download Page 23

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Chapter 6  Troubleshooting 

General Installation Troubleshooting Flow 

 

Common Troubleshooting Procedures 

Fault 1 The system login password is lost.   

[Fault Description] 

The login password is forgotten or lost, and so it is not possible to configure the data.   

 

Abnormal working 

 

Check the cabinet installation (if the 

device is mounted into a cabinet) 

Check the mounting of 

RG-WALL1600-S3100 

(if the device is 

mounted into a cabinet)

 

 

Check the power

 

connection 

Check the installation of the power 

module 

Check the line cards and other 

plug-in units on the backplane 

Check the installation and 
fastening of the line cards 

Check the indicators on the line 

cards 

Check the connection of the serial 

port and its parameters 

Check the connection of the fibers or 

cables of various ports

 

Contact Ruijie technical support   

Summary of Contents for RG-WALL1600-S3600

Page 1: ...RG WALL1600 S3600 Next Generation Firewall Hardware Installation and Reference Guide V1 3 ...

Page 2: ...en consent of Ruijie Networks is prohibited are registered trademarks of Ruijie Networks Counterfeit is strictly prohibited Exemption Statement This document is provided as is The contents of this document are subject to change without any notice Please obtain the latest information through the Ruijie Networks website Ruijie Networks endeavors to ensure content accuracy and will not shoulder any r...

Page 3: ...e users are already familiar with the related terms and concepts Obtaining Technical Assistance Ruijie Networks Website http www ruijienetworks com Service Email service_rj ruijienetworks com Technical Support http www ruijienetworks com service aspx Technical Support Hotline 86 4008 111 000 Related Documents Documents Description Cook Book Describes the various network protocols and their impleme...

Page 4: ... AC Power 100 VAC to 240 VAC 50 60 Hz Maximum Current 110 V 1 5 A 220 V 0 75 A Power Consumption Average Max 18 22 W Heat Dissipation 74 BTU h The RG WALL1600 S3600 is an A class product and may cause radio disturbance to surroundings In this case users are advised to take proper measures against the disturbance Product Appearance The RG WALL1600 S3600 s hardware system is composed of the chassis ...

Page 5: ...de Off Indicates that HA mode is disabled 6 Ethernet Port Rate Green Indicates that the port is up at 1Gbp Yellow Indicates that the port is up at 100Mbp Off Indicates that the port is up at 10Mbp or it is not connected 6 Ethernet Port Status Green Indicates that the port is up Blinking Indicates that the port is transiting receiving data Off Indicates that the port is not connected Figure 1 2 Bac...

Page 6: ...ent and avoid injuring your leg and feet or spraining your waist The device must be installed and used in the restricted access location Electrical Safety Please observe local regulations and specifications when performing electrical operations Relevant operators must be qualified Please carefully check for any potential danger in the working area for example ungrounded power supply unreliable gro...

Page 7: ...sktop devices so they can be placed in non machine room or mounted into a rack with the support of a tray To ensure normal operation and a prolonged use life of the equipment the installation site must meet the following requirements Non machine room Installation Requirements Please ensure that the rack meets the following requirements before installing the RG WALL1600 S3600 in non machine room In...

Page 8: ...humidity requirements of the RG WALL1600 S3600 Temperature Relative Humidity 0ºC 40ºC 20 90 The ambient temperature and humidity are measured at the point that is 1 5m above the floor and 0 4m before the equipment when there is no protective plate in front or back of the equipment rack Cleanness Requirements Dust poses the top threat to the running of the equipment The indoor dust falling on the e...

Page 9: ...interference and conducted interference depending on the type of the propagation path When the energy often RF energy from a component arrives at a sensitive component via the space the energy is known as radiated interference The interference source can be both a part of the interfered system and a completely electrically isolated unit Conducted interference results from the electromagnetic wire ...

Page 10: ...ining tools and documents A normal delivery should contain the above mentioned items which may differ from the actual delivery depending on purchase contracts Please check your goods carefully against the packing list or purchase contract If you have any questions or there are any errors please contact your distributor ...

Page 11: ...efore installation Verify the following before installation The installation location is of a good air flow The installation location meets the temperature and humidity requirements of the equipment The qualified power supply is available at the installation location The related network cables have already been deployed at the installation location The selected power supply meets the system power ...

Page 12: ...re the seams should be no more than 1 5 cm in diameter to prevent rodents and other small animals from entering the cabinet Antistatic wrist straps should be provided in the cabinet Installation Steps 1 Plan the available space before installing the cabinet You must reserve sufficient space for front and back doors for maintenance 2 Mount and fasten the cabinet at the designed location as planned ...

Page 13: ...n the front panel of the equipment and that of the cabinet after installation Before mounting into a cabinet you need to address the following conditions Fasten the cabinet Insert various modules in the frame properly Remove any obstacle in the frame and the surrounding environment Prepare the equipment and move it to the place near the cabinet where you can handle it easily Simple Installation St...

Page 14: ...d the other end to the NMS or a control terminal 2 Insert the twisted pair with the RJ45 port into the appropriate port according to the identification on the panel of the linecard Distinguish the crossover cable and straight through cable 3 Connect the cables of each port in sequence Binding the Cables Precautions The power cables and other cables should be bound in a visually pleasing way When y...

Page 15: ... properly Verifying the Power Supply Verify that the power cables are in good contact and comply with the safety requirements Verify that the power module has been fastened onto the equipment with the two captive screws on the panel Turn on the power switch and verify that the power module can work normally ...

Page 16: ...rt on a PC 2 Enter the IP address https 192 168 1 200 on the address bar of the browser The user name is admin and the password is firewall Configuring the Console Port and Establishing the Configuration Environment Connect the PC to the console port of the device through the Console cable Connecting the Console Cable 1 Connect one end of the DB 9 serial connector of the console cable to the seria...

Page 17: ...ndow type the name of the new connection and click OK A window appears as shown in Figure 4 2 In the Connect Using field select the serial port you want to use Figure 4 2 4 After selecting the serial port click OK The Serial Port Parameter Setting window is displayed as shown in Figure 4 3 Set the baud rate to 9600 data bit to 8 parity check to none stop bit to 1 and no flow control Figure 4 3 ...

Page 18: ... port of the device and the USB port of the PC properly Step 2 Right click My Computer and click Management Choose Device Manager Port COM and LPT and the COM port number will be displayed Step 3 Set terminal parameters The parameters are as follows baud rate 9600 data bit 8 parity check none stop bit 1 and no flow control 1 Choose File Connect click New Session in the displayed list and select Se...

Page 19: ...ext and the following interface will be displayed Figure 4 6 3 After configuring the parameters click Next and you can configure the session name Click OK and the following interface will be displayed Figure 4 7 ...

Page 20: ...e device is properly grounded The power cable is correctly connected The power supply voltage complies with the requirement of the device The console cable is correctly connected the terminal can be a PC used for configuration is already started the parameters are already configured Checking After Power on Recommended ...

Page 21: ...power on you are recommended to perform the following checks to ensure the normal operation of follow up configurations Check that information appears on the terminal Check that the device indicator is normal ...

Page 22: ...roperly 5 HA Green Indicates normal HA mode Red Indicates faulty HA mode Off Indicates that HA mode is disabled 6 Ethernet Port Rate Green Indicates that the port is up at 1Gbp Yellow Indicates that the port is up at 100Mbp Off Indicates that the port is up at 10Mbp or it is not connected 6 Ethernet Port Status Green Indicates that the port is up Blinking Indicates that the port is transiting rece...

Page 23: ... if the device is mounted into a cabinet Check the mounting of RG WALL1600 S3100 if the device is mounted into a cabinet Check the power connection Check the installation of the power module Check the line cards and other plug in units on the backplane Check the installation and fastening of the line cards Check the indicators on the line cards Check the connection of the serial port and its param...

Page 24: ...console Fault Description After the system is started no information is displayed on the console Troubleshooting Check whether serial port cables are connected correctly and whether the connected serial port is identical with that configured on the super terminal Check whether the settings of the serial port on the super terminal are the same as the settings above If not modify the serial port con...

Page 25: ...5TP2 7TP3 7TP3 8TP3 8TP3 Switch Switch 1TP0 1TP0 2TP0 2TP0 3TP1 3TP1 6TP1 6TP1 4TP2 4TP2 5TP2 5TP2 7TP3 7TP3 8TP3 8TP3 In addition to the above cables the 100BASE TX 10BASE T can also use up to 100m of 10Mbps 100 ohm Category 3 4 5 cables and 100Mbps 100 ohm Category 5 cables Figure A 2 shows the connections of the twisted pairs of the 100BASE TX 10BASE T Figure A 2 Twisted pairs of the 100BASE TX...

Page 26: ... example should be greater than five times its diameter The bend radius of this type of cables that often bend or suffer removal insertion should be greater than 10 times its diameter Requirement for the minimum fiber bend radius The diameter of a fiber tray to hold fibers cannot be less than 25 times the diameter of the fiber When moving an optical fiber the bend radius of the fiber should be equ...

Page 27: ...inet or cabling slot The proper position indicates a position that will not affect device running or cause device damage or cable damage during commissioning 220V and 48V power cords cannot be bundled on the guide rails of moving parts The power cables connecting moving parts such as door grounding wires should be reserved with some access after assembled When the moving part reaches the installat...

Page 28: ... bunches with cables in cable bunches clean and straight Binding by using buckles should be performed according to Table B 1 Cable Bunch Diameter mm Binding space mm 10 80 150 10 30 150 200 30 200 300 No knot is allowed in cabling or bundling For solderless terminal blocks such as air switches of the cold pressing terminal type the metal part of the cold pressing terminal should not be exposed out...

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