5. Troubleshooting
RuggedCom® RuggedMAX™
35
Installation Guide Rev 1.1
5. Troubleshooting
5.1. No IP connectivity
If there is no IP connectivity between the WiN7000 High Power Base Station unit and the NMS,
perform the following steps:
1. Connect the the computer and the WiN7000 High Power Base Station Console connector
(serial connection), located on the unit’s bottom panel.
2. In the terminal, type
showIPAddr
and press
Enter
. The base station’s IP address will be
displayed.
3. Ping the WiN7000 High Power Base Station unit address.
4. If connectivity is still not established, contact customer support.
5.2. No Serial Connection
If there is no serial connection when using the serial cable, perform the following:
1. Verify IP connectivity using a ping to the WiN7000 High Power Base Station unit IP address.
2. If there is no IP connectivity, verify the power connections.
3. If the power connections are okay and there is still no serial connection or IP connectivity,
contact customer support.
