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SME VoIP Handset Guide 4.8
Proprietary and Confidential

Page | 1

Handset Operations Manual

RTX 8431

Technical Reference Document

Version 4.8

Summary of Contents for 8431

Page 1: ...SME VoIP Handset Guide 4 8 Proprietary and Confidential Page 1 Handset Operations Manual RTX 8431 Technical Reference Document Version 4 8 October 2019 RTX A S Denmark ...

Page 2: ...rger 7 2 2 3 Handset in the Charger 7 2 2 4 How to Open Back Cover 8 2 2 5 How to Replace Battery 8 2 2 6 Handset Serial and IPEI IPUI Number 8 3 Phone Overview 9 3 1 Handset Front View 9 3 2 Rear View Handset 10 4 Display 11 4 1 Icons and Text on the Display 11 4 2 Menu icons 12 4 3 Keys and Buttons 13 4 3 1 Navigation Keys Selection Key 13 4 3 2 Softkeys 13 4 3 3 Function keys 13 4 3 4 Speaker K...

Page 3: ...7 6 4 1 Register 27 6 4 2 Deregister 27 6 4 4 Select PBX 28 6 5 Settings 30 6 5 1 Audio Settings 31 6 5 2 Time Date 35 6 5 3 Language 37 6 5 4 LED Signal 38 6 5 5 Power Save 38 6 5 6 Security 39 6 5 7 Handset Name 40 6 5 8 Line 41 6 5 9 Reset settings 41 6 5 10 Status 41 6 5 11 Auto Answer 42 6 5 12 Silent Charging 43 6 5 13 Do Not Disturb 43 6 5 14 Hide Number 44 6 5 15 Call Forward 45 6 5 16 Idl...

Page 4: ...e 59 7 2 2 Initiating a Call from Contacts 59 7 2 3 Initiating a Call from Calls 60 7 2 4 Initiating a Call from the Central Directory 60 7 3 Call Holding Retrieving 60 7 4 Attended and Unattended Transfer of a Call 60 7 4 1 Attended Transfer 61 7 4 2 Unattended Transfer 61 7 5 Swap between Two Calls 63 7 6 Call Waiting 64 7 7 Conference Call 65 7 7 1 Establishing a Conference Call 65 7 7 2 Termin...

Page 5: ...ators 1 2 Abbreviations For the purpose of this document the following abbreviations hold DECT Digital Enhanced Cordless Telecommunications IPEI International Portable Equipment Identity MAC Media Access Control PBX Private Branch Exchange 1 3 References Related Documentations 1 How_To_Deploy_SME_Network_V1 3 2 SME VoIP System Guide Version 4 4 1 4 Document History REVISION AUTHOR ISSUE DATE COMME...

Page 6: ...cal damage or mishandling prior to opening If there is proof of mishandling prior to opening you must report it to the relevant support center of the regional representative or operator 2 1 2 Contents of Package Make sure all relevant components are available in the package before proceeding to the next step In principle every shipped handset unit package box contains the following items 1 x Hands...

Page 7: ...ze or short circuit the battery 2 2 2 Using the Charger Each handset is charged using a handset charger The charger is a compact desktop unit designed to charge and automatically maintain the correct battery charge levels and voltage The handset charger is powered by AC supply from 110 240VAC that supplies 5 0VDC at 1000mA When charging the battery for the first time it is necessary to leave the h...

Page 8: ... Battery Remove the back cover from the handset as showed in section 2 2 4 How to Open Back Cover above Then remove the old battery and replace with a new one 2 2 6 Handset Serial and IPEI IPUI Number The serial number and IPEI IPUI number of each handset is found either on a label which is placed behind the battery or on the packaging label First lift off handset back cover and lift the battery a...

Page 9: ...o the Call list 6 End ON OFF Key Back Key On hook key To end call to return to a previous menu and to switch the handset on off by long press 7 Activity Menu Key To enter all the menus available on the handset 8 Speaker Key To enable disable speaker mode during call 9 3 Softkeys Are used for different commands in the different menus on the handset and changes according to what is displayed on the ...

Page 10: ...nnector is protected against dust by the headset connector cover 13 Volume Up Key Side Key To increase the volume during call 14 Volume Down Key Side Key To decrease the volume during call 15 Mute Key Side Key To turn off the microphone in call so that the counterpart is muted 16 External Speaker Is used when speaker mode is enabled in call 17 Battery ...

Page 11: ...the user information about signal strength missed call new message phone lock key lock sound off time and battery status These icons are shown and explained shortly in the following Signal strength icon is always visible in the upper left corner The number of green staples is displayed according to the strength of the signal The icon is visible only when the handset is connected to a base station ...

Page 12: ... During navigation across the different menus the highlighted icon is moving to indicate where the navigation key is The menu icons are showed and shortly explained in the following The Contacts menu contains all names numbers in the local phonebook The Calls menu contains call lists and call times The Connectivity menu contains options to register deregister the handset and network options The Se...

Page 13: ... speaker mode during call the speaker key lights up in red and the sound comes from the speaker on the back of the handset 4 3 5 Activity Menu Key When using this key from idle the activity menu is opened from which all the different menus available on the handset can be opened 4 3 6 Off hook Key This key is used for answering an incoming call or dialing a number either directly from the idle or f...

Page 14: ... call to mute the call so that the microphone in the handset is turned off and the counterpart cannot hear you but you are still able to hear the counterpart of the call Incoming call Muted Un Muted When the mute function is enabled during a call it is indicated on the Connected screen with the image shown above Mute is turned off by pressing the mute button again Furthermore a press on the mute b...

Page 15: ... long press on 0 generates a 4 4 2 In Text Input Mode While in text input mode a short press on a key 0 9 displays the first available character on that specific key The marked character is then selected after a timeout or when another key is pressed By pressing the key it is possible to change the text to be upper lower case or only numeric Abc abc ABC or 123 Use the 0 to add a space in the text ...

Page 16: ...ff 5 2 Lock Unlock the Keypad To prevent accidentally pressing keys and making a call the keypad can be locked Locking the keypad To lock the keypad long press the in idle and a text message is displayed Press and hold When the keypad is locked the Key Lock icon is displayed in the status bar Unlocking the keypad To unlock the keypad long press until the text message Press and hold disappears NOTE...

Page 17: ...of how to enter the different menus From idle it is possible to enter some of the menus directly via the three softkeys as displayed on the image below By pressing the left softkey the menu Contacts is entered via the middle softkey Central Directory is entered and using the right softkey enters Calls to see the different calls lists Central Directory To enter the menu from idle press the menu act...

Page 18: ...ontact To add a new contact press the right softkey More select Add contact and the information displayed in the menu tree below can be filled out for the contact by pressing Edit at the bottom right corner Hereby it is possible to edit the name add different phone numbers work mobile home and other and add a specific ringtone to be used for exactly this contact To save a new contact press the lef...

Page 19: ...ates a call to this contact When pressing Edit it is possible to edit the name work and ringtone for the highlighted contact 6 1 3 Send Message to Contact From Contacts it is possible to send a message directly to a contact in the list How to do this is displayed in the images below In this way it is possible to send a text message directly to a specific contact For more information on the text me...

Page 20: ...contacts in the local contact list can be deleted and by selecting this option the following text message is displayed Delete entire local contact list To delete all contacts in the local contact list press the left softkey Yes To go back to the More menu press the right softkey No 6 1 4 Speed dial One Touch Dial With this feature it is possible to add a contact to the speed dial Hereby this conta...

Page 21: ...y pressing the red On hook key Press On hook key to exit More menu and exit contacts list by pressing On hook key again In the picture below it is showed how the local contact Henrik Daugaard is added as a speed dial number to 2 6 1 4 2 How to call a speed dial number Prerequisite The handset is in idle and the key lock is not active Steps 1 Make a long key press 2 seconds on a speed dial key that...

Page 22: ...menu by pressing the menu activity key and choosing Central directory 6 2 1 LDAP Mode and Local Mode The Central directory can be set to LDAP Mode or Local Mode via the web interface of the base station see 2 for additional information on this When set to LDAP mode opening the central directory will show a search screen as displayed in the following By leaving the search field empty and pressing t...

Page 23: ...his is showed in the following images To scroll through the search results use the navigation keys up and down and you will scroll through the list If a blue arrow is seen to the right of a contact as seen above this contact has more than one number added and to scroll through these different numbers use the left right navigation keys 6 2 2 Calling a Contact in the Central Directory To call a cont...

Page 24: ...lls When opening the Calls menu the list All calls is automatically opened Using the up down navigation keys it is possible to view the four different statuses Answered calls The incoming calls that have been answered are listed with a green arrow pointing downwards Dialed calls All the calls that have been dialled from the handset are listed with a green up arrow on the left Missed calls This lis...

Page 25: ...isplayed in the images below A call can also be made to the highlighted entry by pressing the green off hook key 6 3 2 View The middle softkey enters a View function for each entry With this feature the following details of the call can be seen number line number status answered dialled missed duration and time stamp as displayed in the image below 6 3 3 More Calls Options When a specific call is ...

Page 26: ...ber in the call list Edit before call With this function the number in the call list can be edited before calling Delete item By selecting Delete item the following text message is displayed Delete current item from list To delete the item from the call list press the left softkey Yes To return to the call list press the right softkey No Delete all items This feature makes it possible to delete al...

Page 27: ...ration procedure is started The access PIN code is default 0000 and cannot be changed via the handset The access PIN code can only be changed via the web interface on the base please check the additional document via 2 for more information about handset registration on a base system 6 4 2 Deregister The handset can be deregistered from a registration The user will in this case be prompted for a PI...

Page 28: ...on data for the upcoming handsets While the base is open for registration the LED will blink and the user should power on a handset which has no current registration A registering screen should be displayed after booting of the handset is completed Afterwards it will automatically be registered to the base station If the registration process of 120 seconds has timed out the user can easily restart...

Page 29: ...tration from the Connectivity menu as seen above After a while the second handset will be registered 6 4 5 2 Register repeaters The feature also allows the registration of repeaters to the system To register a repeater enter the Easy registration menu from the handset and allow new devices to the system Power on the repeater As soon as the device screen has shown success the user may compare the I...

Page 30: ...dle The Settings menu contains the following personal handset settings SETTINGS Audio settings Time Date Language LED Signal Power save Security Handset name Line Reset settings Status Auto answer Silent charging Do not disturb Hide number Call Forward Idle Screen Saver Idle Clock Function Keys Each of these settings will be described in the following chapters ...

Page 31: ... contains different settings for the sounds on the handset 6 5 1 1 Silent The Silent profile can be either enabled with the right softkey On or disabled with the left softkey Off When the Silent profile is enabled no sounds are played on the handset and the handset does not ring on incoming calls or messages ...

Page 32: ...lect the desired ring volume the navigation keys up down or right left are used to respectively increase or decrease the volume Thereby pressing Ok saves the current ring volume The currently applied ring melody is played when adjusting the ring volume so that the respective ring volume can be heard before selected Ringer mute The ringer is switched off when the lowest level is selected in Ring vo...

Page 33: ...playback and the playback can then be stopped by pressing this button 6 5 1 7 Key Sound The Key Sound settings controls if a key sound is heard as the keys are pressed on the handset or if no sound is made The following three different options can be selected for the key sounds Silent If this feature is chosen there will not be heard any sounds when pressing the keys on handset Click With this fun...

Page 34: ... the action fails When the confirmation sound is set to Off no sounds are generated in either case 6 5 1 9 Coverage Warning A coverage warning can be set to occur when the handset is out of range of a base station in the system When the feature Coverage warning is enabled On an audible indication is given in the earpiece of the handset when the user is close to the maximum range of the nearest bas...

Page 35: ...andset is put in the charger 6 5 1 11 Noise reduction In this menu the feature Noise reduction can either be disabled by pressing the left softkey Off or configured to be enabled on a certain level such as High or Low Noise reduction is a function used when the handset is in call During a call if noise reduction is enabled on the handset the background noise around the user is reduced In this way ...

Page 36: ...d press save as seen in the third image The time format can also be changed by pressing the right softkey Format In Time format the preferred time format 24 or 12 hours can be selected In the same way the date can be changed as seen in the images below In Date format the preferred date format i e dd mm yyyy can be selected by using the up down navigation keys ...

Page 37: ...GS LANGUAGE English Espanol Deutsch Francais Italiano Nederlands Portugues Dansk Svenska Turkce Polski Norsk Russian 1 Russian 2 Hrvatski Srpski Slovenian The currently applied language is displayed when highlighting the menu Language When entering this menu a specific language can be selected by scrolling through the menu using the up down navigation keys and pressing the left softkey Select when...

Page 38: ...ll Voice message The LED signal blinks in the chosen color when there is a voice mail message that has not been listened to Low battery The LED signals blinks in the chosen color when the battery is low below 20 battery on the handset Off The LED signal is disabled and does not blink in any situation 6 5 5 Power Save The power save option makes the handset less battery consuming by turning off the...

Page 39: ...abled the keypad will lock automatically after a certain amount of time that the handset has not been used The currently applied setting is displayed when highlighting or selecting the menu Automatic keylock A list of selectable timeouts is displayed when the user enters the Automatic keylock menu Any one of these can be selected by pressing the left softkey Select when the desired time interval i...

Page 40: ...ame In the following settings it is possible to change the handset name select a line reset settings and see the status data from the base station SETTINGS Handset name Line Reset settings Status By selecting Handset name the name of the handset can be changed As seen above an editor is displayed when entering the menu The handset name is typed in by using the numeric keys and afterward pressing t...

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