Realtimes Beijing Technology Co.,LTD
www.realtimesai.com
RTSO-6002 Product Manual V2.0
22
Terms of Warranty
Important note
Each embedded product provided by Realtimes Technology is free from any defects in material and
process,fully in line with the specifications officially issued by the original factory.
Realtimes Technology warranty covers the original products,If the parts configured by the dealer are out of
order, please consult with the dealer to solve the problem.
All the baseplate and core modules provided by
Ruitai New Era (Beijing) Technology Co., Ltd. are guaranteed for 3 years, while the other peripherals are
guaranteed for 1 year (life-long maintenance service is provided if the warranty period is beyond the warranty
period)
.
The warranty period starts from the date of delivery, for the products repaired within the warranty
period, the repair parts shall be extended for 12 months.Unless notified by Realtimes Technology, the date
of your original invoice shall be the date of shipment.
How do I get warranty services
If the product does not work properly, Please contact Realtimes Technology or dealer for warranty service,
please show invoice when product warranty(this is the proof for you getting warranty service).
Warranty solution
When you ask for warranty service, please follow Realtimes Technology warranty process,You will need to
receive your first diagnosis from a technicial engineer by phone or by email,at that time,we need you to
cooperate with us to fill in all the questions on the RMA form provided by us. Once we accurately determine
the cause of the fault and the location of the damage ,we will provide the charge list for the out of warranty
products,which needs your confirmation.Realtimes Technology keep the right to repair or replace the products.
If the product is replaced or repaired, the replaced faulty product or the repaired and replaced faulty parts will
be returned to Realtimes Technology.
For products under warranty,the customer shall bear the freight when the product is returned to the
manufacturer,Realtimes Technology will bear the ship cost of the products after maintenance.
The following conditions are not covered by the warranty terms
a) Improper installation, improper use, misuse and abuse of products(Overloading, for example)
.
b) Improper maintenance and storage
（
Such as fire, explosion, etc
）
or natural disasters
（
such as lightning
stroke,earthquake,typhoon,etc
）
c) Personal unauthorized changing the product(such as changing circuit characteristics, mechanical
characteristics, software characteristics,Conformal coating)
.
d) Other failures which are clearly due to misuse(such as overvoltage,polarity reversal, the pin bent or
broken,the wrong connection,drop damage,transportation damage,damage due to over operating
temperature and so on).
e) The logo and part number on the product have been deleted or removed.
f) The product is out of warranty.
Special concerns
If the same fault multiple occurrence for the products,in order to find out the reason causing the problem,we
will request the users to provide the specific documents or information of peripheral equipment,such as
monitor,I/O boards,cables,power supply, diagram and structure of the system,etc.If such documents or
information are not available,we have the right to refuse to perform the warranty, the repairments will be
charged accordingly.
Rev.C
6/2020
