If you are encountering any problems or have a question about your RTI product, please contact RTI
Technical Support for assistance (see the Contacting RTI section of this guide for contact details).
RTI provides technical support by telephone, fax or e-mail. For the highest quality service, please have the
following information ready, or provide it in your fax or e-mail.
• Your Name
• Company Name
• Telephone Number
• E-mail Address
• Product model and serial number (if applicable)
If you are having a problem with hardware, please note the equipment in your system, a description of the
problem, and any troubleshooting you have already tried.
If you are having a problem with software, please note what version you have installed, the operating
system on your PC, a description of the problem, and any troubleshooting you have already tried. If you
are calling about a software or programming question or problem, please be at you computer when you
place your call. This will considerably speed up the troubleshooting process.
Please do not return products to RTI without return authorization.
For news about the latest updates, new product information, and new accessories, please visit our web site at:
www.rticorp.com
For general information, you can contact RTI at:
Remote Technologies Incorporated
5775 12th Ave. E Suite 180
Shakopee, MN 55379
Tel. (952) 253-3100
Fax (952) 253-3131
Contacting RTI
70-210108-19 V1.0
Safety Suggestions
Read and Follow Instructions.
Read all safety and operating instructions before operating the unit.
Retain Instructions.
Keep the safety and operating instructions for future reference.
Heed Warnings.
Adhere to all warnings on the unit and in the operating instructions.
Heat.
Keep the unit away from heat sources such as radiators, heat registers, stoves, etc., including amplifiers that produce
heat.
Water and Moisture.
Do not use the unit near water—for example, near a sink, in a wet basement, near a swimming pool,
near an open window, etc.
Object and Liquid Entry.
Do not allow objects to fall or liquids to be spilled into the enclosure through openings.
Servicing.
Do not attempt any service beyond that described in the operating instructions. Refer all other service needs to
qualified service personnel.
Damage Requiring Service.
The unit should be serviced by qualified service personnel when:
Objects have fallen or liquid has been spilled into the unit.
The unit has been exposed to rain.
The unit does not appear to operate normally or exhibits a marked change in performance.
The unit has been dropped or the enclosure has been damaged.
N27917
Limited Warranty
RTI warrants its products for a period of one (1) year (90 days only for included battery packs); or for a period of time
compliant with local laws when applicable from the date of purchase from RTI or an authorized RTI distributor.
This warranty may be enforced by the original purchaser and subsequent owners during the warranty period, so long as the
original dated sales receipt or other proof of warranty coverage is presented when warranty service is required.
Except as specified below, this warranty covers all defects in material and workmanship in this product. The following are not
covered by the warranty:
Damage resulting from:
1.
Accident, misuse, abuse, or neglect.
2.
Failure to follow instructions contained in this Guide.
3.
Repair or attempted repair by anyone other than Remote Technologies Incorporated.
4.
Failure to perform recommended periodic maintenance.
5.
Causes other than product defects, including lack of skill, competence or experience of user.
6.
Shipment of this product (claims must be made to the carrier).
7.
Being altered or which the serial number has been defaced, modified or removed.
Service & Support
The following diagram shows just one of the many possible configurations. In this
example, the IPE-4 is connected to an RTI control processor (the XP-6 processor is
shown here).
Connection Options
RESET
ETHERNET
EXPANSION
PORT 1
PORT 2
PORT 3
PORT 4
PORT 5
PORT 6
+
+
+
+
+
+
USB
RTI COM
POWER
STATUS
RS-232
POWER / IR
+12VDC T3-24VDC SENSE RELAYS (+30VDC, 5A MAX)
IR OUTPUT LEVEL
1
2
Model
XP-6
Advanced Control Processor
RTI XP-6
Silkscreen Graphics
May 27, 2010
Scale 1:1
Power
Supply
Router
Receiver
Additional
Audio/Visual
Device
Amplifier
IPE-4 IR Port Expander
It’s Under Control
®
