Real Time Automation, Inc.
15
1-800-249-1612
Error: Main Page Does Not Launch
If the Main Page does not launch, please verify the following:
1)
Check that the PC is set for a valid IP Address
a.
Open a MS-DOS Command Prompt
b.
Type “ipconfig” and press enter
c.
Note the PC’s IP Address, Subnet, and Default Gateway
2)
The gateway must be on the same Network/Subnet as the PC whether it
’s setup for DH
CP or Static.
Once you have both devices on the same network, you should be able to ping the gateway using a MS-
DOS Command Prompt.
The Screenshot above shows a gateway that is currently set to a static IP Address of 192.168.0.100.
If you are able to successfully ping your gateway, open a browser and try to view the main page of the
gateway by entering the IP Address of the gateway as the URL.
