4.9
Program fails to start
The footscan 9 software depends on external software components in order to function
correctly. All necessary components are installed automatically during the installation of
the footscan 9 software. In case critical external components are removed afterwards
or become corrupted, the software will not function properly. One such component is
the Microsoft Visual C++ redistributable package, when this software is missing the
program will fail to start. The error message will roughly state the following:
"The program can't start because MSVCP140.dll is missing from your computer.
Try reinstalling the program to fix this problem."
This error means that the Microsoft Visual C++ Redistributable Package is missing or
corrupt, which version is missing can be determined based on the error message:
MSVCP100.dll
the 'Microsoft Visual C++ 2010 Redistributable Package
(x86)' is missing.
MSVCP120.dll
the 'Microsoft Visual C++ 2013 Redistributable Package
(x86)' is missing.
MSVCP140.dll
the 'Microsoft Visual C++ 2015 Redistributable Package
(x86)' is missing.
You can fix this problem by reinstalling the correct 'Microsoft Visual C++ Redistributable
Package (x86)', try to find and download this software for your operating system. After
installing the redistributable package, the footscan 9 software should function
properly.
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RS-PRD-00562-016
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Summary of Contents for footscan
Page 1: ...Installation Guide and User Manual footscan System with footscan 9 rs scan RS PRD 00562 016 1 ...
Page 12: ...PART 1 Installation Guide RS PRD 00562 016 12 ...
Page 60: ...PART 2 User Manual RS PRD 00562 016 60 ...
Page 72: ...RS PRD 00562 016 72 ...
Page 150: ...PART 3 Migrate from footscan 7 or 8 gait RS PRD 00562 016 150 ...
Page 165: ...PART 4 Appendices RS PRD 00562 016 165 ...
Page 178: ...Chapter 20 Declaration of Conformity RS PRD 00562 016 178 ...
Page 179: ...Chapter 21 FDA Declaration of Conformity RS PRD 00562 016 179 ...