9
ERROR CODE DISPLAY AND SOLUTIONS
If you are receiving error codes above, check the machine for dust. If you continue to receive error codes,
please contact Royal Sovereign’s Service Center at 1-800-397-1025.
Error Code
Reason
Solutions
NL CHECK
FAIL
The left counting sensor is dirty or broken
Clean the sensor or contact Royal
Sovereign.
NR CHECK
FAIL
The right counting sensor is dirty or broken
Clean the sensor or contact Royal
Sovereign.
UV CHECK
FAIL
UV Sensor Error
Clean the sensor or contact Royal
Sovereign.
HOPPER
CHECK FAIL
Hopper sensor is dirty or broken
Clean the sensor or contact Royal
Sovereign.
STACKER
CHECK FAIL
Banknote receiving sensor is dirty or broken
Clean the sensor or contact Royal
Sovereign.
ERROR HALF
Suspect note is flagged due to half note error
(suspicious bill size)
Remove first bill from the stacker, then
continue counting.
ERROR
DOUBLE
Suspect note is flagged due to double note error (two or
more banknotes passed together)
Remove first bill from the stacker, then
continue counting.
ERROR EC
Suspect note is flagged due to jointed notes error
Remove first bill from the stacker, then
continue counting.
ERROR JAM
Jammed note.
Remove jammed bill from the machine,
then continue counting.
ERROR UV
Suspect note is flagged due to UV error
Remove first bill from the stacker, then
continue counting.
ERROR MG
Suspect note is flagged due to MG error
Remove first bill from the stacker, then
continue counting.
ERROR DD
Suspect note is flagged due to Dimensional note error
Remove first bill from the stacker, then
continue counting.
The display may show some error codes when counting, which means there are some problems with the
machine. Refer to the chart below to solve the errors.
