Symptom
Solutions
The shredder does not turn
on.
•
Ensure that the shredder is plugged in.
•
Ensure that the “ON/OFF” master switch is on.
•
Ensure that the “ON/OFF” button is pushed down (ON setting).
•
Ensure that the pull out bin is properly inserted all the way.
•
Ensure that the red “BINFULL” Indicator light is not on.
Machine overheats during
auto-feed.
If there are too many papers being fed at one time, the shredder will automatically
reverse. The “OVERHEAT” Indicator light will turn on and the “POWER” Indicator light
will blink. This may have been caused by too many stapled sheets, folded papers, or
stapled sheets inserted face down instead of face up.
a)
Check that all staples are at the top of the page (Face up).
b)
Check that the paper is not folded or unsupported material is not in the auto-
feed tray.
c)
Reduce the number of sheets in the tray.
Paper jam in the manual
entry.
Paper jam in the auto-feed
entry.
Manual Entry
If a paper jam is detected in the manual slot, the shredder will stop.
a)
Press the “REVERSE” button and gently pull the jammed papers out.
b)
Check to ensure the quantity of papers do not exceed the maximum capacity.
c)
Once the jam is removed, press the “FORWARD” button to resume shredding.
Auto-Feed Entry
If a paper jam is detected in the auto-feed entry slot, the shredder will stop.
a)
Reverse the jammed paper by pressing the manual “REVERSE” button.
b)
Open the top safety cover and remove any jammed paper.
c)
Close the top safety cover.
d)
Re-stack the papers neatly. Ensure that the quantity of papers does not exceed
the maximum capacity and that the stapled sheets are face up.
e)
Once the jam is removed, press the “FORWARD” button to resume shredding.
TROUBLESHOOTING
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